Archive Tag: handle time

Archive Tag: handle time

21 Dec

Ring in the Holidays with Real-time Automation

Jennifer Lee

With the holidays in full swing, is your call center busier than ever? The chaos that ensues this time of […]

29 Sep

Call Center Cost Reduction: Automation Outranks Alternatives

Kyle Antcliff

Balancing the need to keep costs low and keeping customers happy is tough. But, Workforce Management (WFM) and contact center […]