The evolution of technology has transformed the way consumers interact with brands. According to the Retailing 2020 report, the demand […]
Coaching in our centers can involve a wide variety of coaching activities and communication skills. Our agents may be focused […]
The outsourcer’s role of handling a client’s customers for them is unique – and this relationship brings its own set […]
While at a contact center conference recently, I saw a very odd-looking little man who seemed rather nervous and out […]
For the utilities industry, recent years have brought good news along with the realization that there is still work to […]
Can you name one of the most powerful and most important customer experience training tools available to your organization? If […]