Call center shrinkage may seem like a necessary evil by yesterday’s standards. However, technology that works in real-time – contact […]
There’s something sinister seething through your call center. It’s keeping you from being the strategic superhero you’re meant to be. […]
Digital transformation is here, and while it leads to increases in efficiency, productivity and revenue, it also poses potential risk […]
With Valentine’s Day upon us, what better time to show agents your care? This “Hallmark” holiday is for more than […]