Real-Time Automation Enables VTO Success And Reduced Labor Cost

Increase VTO success by 25% and labor savings by 3.5%

Handling voluntary time off (VTO) manually is so yesterday. What value can YOU gain from real-time automation?

  • Deliver tailored VTO offers to all eligible call agents in seconds
  • Increase daily operational savings while sustaining service level
  • Promote work-life balance and improve employee satisfaction

Today, Intradiem real-time automation enables a Telecom and a Learning Management company to realize better VTO outcomes with:

  • Real-time 24/7 monitoring resolves overstaffing 100% of the time
  • Real-time platform ensures all eligible call agents receive offers
  • Real-time automation effectively completes VTO offers and updates schedules