HEALTHCARE PROVIDER CALL CENTERS
Improve Performance And Save $26 Million
“Only 56 percent of health plan customers feel they can get help when they need it and that employees know how to solve their issues quickly.”*
Healthcare providers take essential steps to improve customer experience.
How can you meet the service expectations of your customers?
- Resolve customer issues on the first call
- Deliver online training faster while fostering career development
- Help employees provide valuable customer experiences by improving engagement
Today, real-time automation enables healthcare providers to improve productivity and customer experience.
- Real-time automation ensures employees receive development during available time
- Real-time platform notifies supervisors when agents need assistance
- Real-time alerts prompt employees to handle different channels when the need arises
REAL-TIME AUTOMATION DELIVERS SAVINGS AND WORLD CLASS SERVICE
*Source: Forrester
