3.5% Annual Labor Cost Savings From Automating VTO Offers? Leading Learning Management Group Said, Yes Please!
This company came to realize that their manual processes caused them to ignore a subset of agents. And, it happened during the same timeframe each day
What if you could target VTO to a group of users at certain times?
Are specialty agent groups ever overlooked when it’s time to deliver VTO?
When WFM is focused on the larger agent population, are smaller outlier groups overlooked?
What do these missed workforce adjustments cost your business? How does this impact ESAT?
Today, using Intradiem real-time automation, they automate VTO offers for these agents. Doing so at a targeted time uncovered a hidden gem of savings: an increase of VTO hours taken by 3 hours per month per agent.
Built a rule in their real-time platform for a subset of users
Targeted 24/7 real-time monitoring for certain time frames each day
Automated the manual WFM process to offer and complete the VTO steps