What if you could help agents improve their work-life balance and also benefit the business?
• Would your company like to reduce paid staff hours without hurting service level?
• Do you ever miss chances to give agents time off?
• How long does it take to process VTO when the opportunity arises?
Today, this telecom uses real-time automation to handle VTO offers, which delights agents and gives an added cost benefit of $272K.
• 24/7 real-time monitoring which checks for overstaffing 100% of the time
• Business-designed rules automatically trigger VTO events
• Reduced manual processes make WFM more efficient