Major Gas & Electric Company

Leverages Agents Across Channels Creating A 5% Labor Savings

This Gas & Electric company achieved a triple play: increased agent engagement & customer satisfaction plus annualized cost savings of $2M.

What if you could automatically give agents a break from the phone while increasing productivity?

  • How well are you able to balance resources across channels today?
  • Are agents sitting idle when e-mails are piling up?
  • Can your back office use some help occasionally?

Today, with Intradiem, a virtual intelligent assistant finds time to automatically leverage resources across channels.

Everyone wins.

  • New productivity levels make heroes out of Operations.
  • Simplified, real-time automated processing makes WFM smile.
  • A change in their day gives agents a break.