WFM Leads The Way

Successful Agent Engagement Initiatives With Real-Time Automation

What if you could improve the percentage of employees who respond to surveys and complete them in less time?

  • How much effort is spent scheduling and collecting annual employee satisfaction feedback?
  • Would you like to boost employee participation?

This Top 5 Financial Services provider takes employee engagement to heart with an innovative global approach. The result? Significantly higher response rates achieved in 24% less time.
Using real-time automation they:

  • Deliver engaging messages to agents and gather feedback in real-time–rather than during costly team meetings.
  • Gather vital agent feedback without impacting service or staffing levels.
  • Provide a better, more efficient survey experience for managers and agents; boost participation and reduce overall time by 24%.