Successful Agent Engagement Initiatives With Real-Time Automation
What if you could improve the percentage of employees who respond to surveys and complete them in less time?
How much effort is spent scheduling and collecting annual employee satisfaction feedback?
Would you like to boost employee participation?
This Top 5 Financial Services provider takes employee engagement to heart with an innovative global approach. The result? Significantly higher response rates achieved in 24% less time. Using real-time automation they:
Deliver engaging messages to agents and gather feedback in real-time–rather than during costly team meetings.
Gather vital agent feedback without impacting service or staffing levels.
Provide a better, more efficient survey experience for managers and agents; boost participation and reduce overall time by 24%.