Forefront Toronto

Can’t Miss Event for Customer Service, WFM, Ops, and IT Professionals

March 25, 2026

Fairmont Royal York
100 Front St W
Toronto, ON M5J 1E3, Canada

Are you striving to make your customer service best in class?

Tired of grappling with high burnout rates, inefficient operations, or lackluster customer experiences? Look no further! Forefront is the ultimate gathering for customer service professionals like you, who are ready to take their service to the next level. Don’t miss cutting-edge best practices for customer service centres, peer networking, and industry-leading speakers.

Reserve your spot today! Free to attend!

Event Details

📅Start Date: March 25, 2026
🕒Start Time: 1:00 pm
📅End Date: March 26, 2026
🕒End Time: 4:00 pm
📍Location: Fairmont Royal York 100 Front St W, Toronto, ON M5J 1E3, Canada

What to expect:

Expert-Led Sessions: Hear from thought leaders who’ve mastered the art of running efficient, low-attrition, high-satisfaction customer service centres.

Real-World Case Studies: Learn from others’ experiences with reducing burnout, improving agent engagement, and enhancing customer experiences.

Tailored Solutions: Discover how customer service automation can be customised to fit your unique needs.

Agenda

Session 1:00-4:00 PM

Welcome to Forefront!
It’s time to take control and rewrite the rules.
How to Partner Customer Service Automation and AI for Success
2025 was the year of AI. This session will explore how Customer Service Automaton plays a pivotal role in it will take to continue to meet customer, employee, and business demands in 2026.
Customer Story
Hear how Intadiem customers significantly reduced cost and reengineered their service delivery operation with customer service automation.
Break
The Future Vision of Intradiem
Explore how Dynamic Workforce Orchestration is turning insights into action, at scale, driving service agility to deliver the best possible experience for your customers.
Wrap Up

Networking 4:00-5:30 PM

Happy Hour
Join us for happy hour to network with other thought leaders!

Global Gatherings for Contact Centre Innovators

Unlock the Full Potential of Your Contact Centre

Intradiem’s Forefront events offer a collaborative space for contact centre leaders to explore and share best practices about automation’s impact on customer service.

We invite you and your team to attend this complimentary event to gain actionable insights to elevate customer experiences, streamline contact centre operations, and optimise workforce performance.

Why Attend?

Learn innovative strategies to significantly reduce employee turnover. Discover from industry experts how to make agents feel valued, engaged, and keen to stay.

Unlock the secrets to keeping your agents occupied and productive. We address the challenge of underutilisation head-on, helping you strike the perfect balance in agent workload.

Dive deep into techniques that don’t just meet, but exceed customer expectations. Understand the nuanced art of balancing efficiency with stellar service.

Discover how to optimise your operations without the hefty price tag. Learn from real-life scenarios where cost-effectiveness and high-quality service go hand-in-hand.

Connect with fellow professionals facing similar challenges. Share insights, forge relationships, and learn from the collective wisdom of your industry peers.

“Forefront is a one of a kind community for contact centre leaders. It’s a great forum for the growing automation movement and sharing best practices.”
VP, Customer Solutions

“It was absolutely a very worthwhile day from learning new ways to use contact centre automation to building some great industry relationships. I came home very energised and inspired!”
Director, Workforce Planning

“The event was really exciting. We saw, first-hand, the ease at which the community shares ideas, which really helps expand and unlock additional possibilities.”

Real Time Delivery and Resource Optimisation Manager

“Forefront is a great opportunity to share information and gain a better understanding of how contact centre automation can be adapted to my environment.”
VP, Workforce Management

“Forefront is great place for learning from industry peers who face similar challenges and how they have modernised their contact centre with contact centre automation.”
Senior Scheduling Manager

“Forefront is unique in its focus on workforce management innovation. The one-day collaborative format made it a unique and beneficial experience.”
Director, Product Management

“Forefront is a one of a kind community for contact centre leaders. It’s a great forum for the growing automation movement and sharing best practices.”

“It was absolutely a very worthwhile day from learning new ways to use contact centre automation to building some great industry relationships. I came home very energised and inspired!”

“The event was really exciting. We saw, first-hand, the ease at which the community shares ideas, which really helps expand and unlock additional possibilities.”

“Forefront is a great opportunity to share information and gain a better understanding of how contact centre automation can be adapted to my environment.”

“Forefront is great place for learning from industry peers who face similar challenges and how they have modernised their contact centre with contact centre automation.”

“Forefront is unique in its focus on workforce management innovation. The one-day collaborative format made it a unique and beneficial experience.”

ForefrontForefront Community:

Companies Who Attend

ADP
AXA Insurance
AccorHotels
Aetna
Ally Bank
Anthem
Assurant
Asurion
Barclays
AXA Insurance
AccorHotels
Aetna
Ally Bank
Anthem
Assurant
Asurion
Barclays
British Gas
Canadian Tire Financial Services
Capita
Capital One
CIBC
Centrica
Citi
Colony Brands
Comcast
Cox Communications
Desjardins
Direct Energy
Discover Financial Services
E*trade
Equifax
Express Scripts
Fidelity
Harte-Hanks
Hertz
The Home Depot
Hyatt Hotels
Kohl’s
Language Line
Liberty Mutual
Lowe’s
Macy’s
Manulife
MassMutual
McKesson
PayPal
Philips
Premier Bankcard
Prudential
Royal Bank of Canada
RBS
Republic Services
Rogers Communications
Rollins
Scotiabank
Squaretrade
Staples
T-Mobile
TD Bank
Truist
TSYS
The General
Transamerica
US Cellular
UnitedHealthcare
Universal Studios-Comcast
WageWorks
Windstream
Wyndham Vacation

About Intradiem

At Intradiem, we understand the challenges you face in the dynamic world of customer service centre management. Our event is more than a conference; it’s a catalyst for change, innovation, and growth. Let’s tackle the challenges of today and seize the opportunities of tomorrow, together.