Who we serve
We orchestrate work for the teams you count on most.
Wherever work happens, we make it smarter
Intradiem’s Dynamic Workforce Orchestration is built for large, structured workforces in high-demand environments, where time is tight, expectations are high, and disruption is constant.
From contact centers to back offices, claims processors to care teams, Dynamic Workforce Orchestration keeps work aligned, employees supported, and operations optimized in real time.
Optimize workflows across care coordination, member services, and claims.
Healthcare leaders face volatile volumes, tight regulatory windows, and complex multi-channel coordination. Intradiem brings real-time responsiveness to the front lines of service delivery and the back-end operations that support it.
- Reallocate idle time to backlogs and training
- Respond instantly to call surges and care escalations
- Automate support for overworked service teams
- Monitor burnout and provide early intervention before quality drops
Result: $7M annual savings for a top 5 U.S. healthcare organization
Drive efficiency in fraud ops, loan processing, and CX—without compromising security.
Speed and compliance don’t have to compete. Dynamic Workforce Orchestration automates repetitive decision-making across high-stakes, high-volume workflows so teams can stay agile, accurate, and aligned with customer expectations.
- Ensure completion of compliance training
- Redirect idle time to loan processing or training
- Auto-trigger task reallocation to protect service levels
- Deliver 1:1 coaching and reduce handle time
Result: 11% reduction in handle time for a major U.S. bank
Turn high-complexity operations into high-efficiency workflows.
From underwriting to back-office policy ops, insurance workflows are rule-heavy, time-sensitive, and often siloed. Dynamic Workforce Orchestration brings live visibility and automatic realignment across the day without disrupting compliance or existing systems.
- Deliver training without pulling agents from queues
- Shift underutilized time toward backlog clearance
- Protect KPIs during peak call periods
- Monitor and correct out-of-adherence activity
Result: 31% reduction in stuck-on-call instances, improving handle time and shift adherence for one insurance company
Keep frontline and fulfillment teams responsive, without overstaffing.
Retail operations rise and fall on timing. Whether it’s a service queue spike or a warehouse delay, Dynamic Workforce Optimization helps allocate resources in the moment, so every customer gets what they need, fast.
- Auto-reassign downtime to value-add tasks
- Ensure service and fulfillment ops meet customer demand
- Preempt burnout and improve shift consistency
- Maintain SLAs across channels and functions
Result: One iconic retailer slashed customer hold time by 16 seconds
Stay ahead of support surges and network disruptions.
Telecom contact centers and tech support teams deal with surges, outages, and irate customers, all while juggling multichannel support. Dynamic Workforce Orchestration brings balance back, automatically.
- Sustain service quality during unpredictable spikes
- Identify and act on idle time in the moment
- Keep support teams aligned with customer demand
- Auto-deploy coaching based on live performance
Result: One telecoms provider recovers 5% of untapped productive capacity
Power smarter field dispatch, billing ops, and customer support.
For utility teams, any disruption can escalate fast. Intradiem helps preempt bottlenecks, reallocate staff on demand, and protect both the customer experience and the critical operations behind it.
- Maintain engagement across distributed teams
- Dynamically adjust tasks for contact center and back-office resources
- Deliver just-in-time coaching during performance dips
- Improve resource utilization during outage escalations
Result: Centrica Boosts Training Delivery by 20%