The Best of AI: Predicting Agent Burnout and Attrition
The best solution to any problem is to prevent it from happening in the first place. The problem of agent […]
29
Sep
27
Jul
The Dynamic Duo | Agents and AI
Artificial intelligence (AI) is at the forefront of technology in recent months and there is uncertainty about how it will […]
1
Jun
WFM Labs | A New Approach to Contact Center Workforce Management
On a typical day in a typical contact center operation—whether in support of a bank or a healthcare provider, an […]
21
Mar
Reinventing Customer Service for Everyone
Intradiem’s Forefront Executive Council (FEC) gathered recently in Scottsdale, Arizona, for discussions on how companies across the business landscape are […]
15
Mar
8 Essential Tips for Back-Office Call Center Efficiency
As businesses continue to evolve, call centers have become an integral part of their daily operations. However, back-office call center […]
10
Mar
Ultimate Guide to Contact Center Optimization
A contact center is a central point in a business that handles customer interactions via various channels, such as phone, […]