Blogs

29 Sep

The Best of AI: Predicting Agent Burnout and Attrition

barrettcbolton

The best solution to any problem is to prevent it from happening in the first place. The problem of agent […]

27 Jul

The Dynamic Duo | Agents and AI

barrettcbolton

Artificial intelligence (AI) is at the forefront of technology in recent months and there is uncertainty about how it will […]

1 Jun

WFM Labs | A New Approach to Contact Center Workforce Management

John Englund

On a typical day in a typical contact center operation—whether in support of a bank or a healthcare provider, an […]

21 Mar

Reinventing Customer Service for Everyone

John Englund

Intradiem’s Forefront Executive Council (FEC) gathered recently in Scottsdale, Arizona, for discussions on how companies across the business landscape are […]

15 Mar

8 Essential Tips for Back-Office Call Center Efficiency

Intradiem

As businesses continue to evolve, call centers have become an integral part of their daily operations. However, back-office call center […]

10 Mar

Ultimate Guide to Contact Center Optimization

Intradiem

A contact center is a central point in a business that handles customer interactions via various channels, such as phone, […]

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