In my 20 years in the industry, I’ve watched as contact centers have steadily added automation technologies to their operations, […]
The best solution to any problem is to prevent it from happening in the first place. The problem of agent […]
Artificial intelligence (AI) is at the forefront of technology in recent months and there is uncertainty about how it will […]
On a typical day in a typical contact center operation—whether in support of a bank or a healthcare provider, an […]
Intradiem’s Forefront Executive Council (FEC) gathered recently in Scottsdale, Arizona, for discussions on how companies across the business landscape are […]
As businesses continue to evolve, call centers have become an integral part of their daily operations. However, back-office call center […]