Frequently Asked Questions
Why Intradiem?
- Proven productivity savings ranging from 6-10%
- 7X ROI
- Recovery of investment in as little as 3 months
By automating thousands of real-time decisions each day—adjusting staffing, reallocating time, and triggering tasks based on live conditions. This eliminates delays and keeps teams aligned with demand, ensuring that your workforce operates at peak performance.
Productivity, cost-per-contact, adherence, SLA recovery, agent utilization, and employee engagement are among the most commonly improved KPIs.
By identifying idle time across the day and reallocating it in real time—to coaching, training, or service recovery—Intradiem puts underutilized minutes to productive use, at scale.
Many customers see measurable improvements in productivity, adherence, and cost savings within 60–90 days. Because Intradiem leverages your existing systems, it delivers value fast—without lengthy transformation cycles.
Try our free online savings calculator to see how much you can save.
Intradiem delivers deep operational insights, including real-time metrics on employee productivity, adherence, workflow efficiency, and utilization. These insights empower leaders to fine-tune performance and validate ROI at scale.
By reallocating time more effectively and automating intraday adjustments, Dynamic Workforce Orchestration increases output without adding headcount. The result is higher productivity, improved service consistency, and measurable cost savings.
Intradiem doesn’t replace your existing systems—it makes them smarter.
It integrates seamlessly with your current customer service technologies, like Workforce Management (WFM) and Automatic Call Distributor (ACD) systems. By connecting to these tools, Intradiem processes real-time data and automates manual tasks to boost employee productivity and operational efficiency—without the need for a system overhaul. Think of it as an intelligent automation layer that maximizes the value of the technology you already use.
See how leading enterprises improve productivity and cut costs with Intradiem.
Who benefits?
Any organization with large, structured, service-focused teams sees measurable value. This includes healthcare, insurance, financial services, telecommunications, and retail—industries where even small performance gains can drive significant operational impact.
While often deployed in contact centers, Intradiem also drives value in structured back-office environments like billing, claims processing, collections, medical coding, order fulfillment, patient scheduling, underwriting, and other production-oriented teams.
Intradiem enables real-time workforce orchestration across both in-office and remote employees, ensuring consistent productivity, timely task delivery, and proactive support.
No. While often adopted in contact centers, Dynamic Workforce Orchestration is equally powerful in back-office, claims, underwriting, and other operational teams where real-time decisions can improve speed, efficiency, and customer outcomes.
Dynamic Workforce Orchestration reduces idle time, fills productivity gaps, minimizes service disruptions, and empowers employees with timely support. It turns wasted time into high-value activity like training, coaching, or queue recovery—without manual oversight.
Why teams love it
Intradiem reduces burnout and improves engagement by removing low-value tasks, delivering support at the right time, and enabling more balanced, productive workdays. Employees gain more clarity, flexibility, and control in how they manage their time.
The platform automates schedule adherence, policy-based workflows, and coaching delivery—helping you maintain compliance while improving quality and consistency across every shift and location.
By reducing chaos and delivering support in the moment, Dynamic Workforce Orchestration helps employees stay focused, confident, and productive. It eliminates frustration caused by unpredictable workloads or unclear priorities.
No. Dynamic Workforce Orchestration augments your workforce by automating routine decisions and enabling managers and employees to focus on higher-value work. It enhances human capability—it doesn’t replace it.
Intradiem can detect service-level risks in real time and reallocate resources—pausing non-essential activities, rescheduling tasks, or triggering alerts—to get operations back on track before SLAs are breached.
Does it work with us?
Intradiem integrates seamlessly with leading technology platforms, workforce management systems, and CRM tools.
Unlike tools that operate in scheduled intervals or batch processes, Dynamic Workforce Orchestration continuously monitors live data and responds within seconds—ensuring teams stay aligned with actual conditions, not outdated forecasts.
WFO tools focus on planning—forecasting, scheduling, and reporting. Intradiem closes the gap between planning and execution by automating real-time adjustments during the day, ensuring plans actually translate into results.
The workforce management team can set business rules within the automation platform to email or text available agents who are not working to see if they are available to take calls.
Dynamic Workforce Orchestration automates actions like shifting agents between tasks, triggering coaching or training, reallocating break times, or rescheduling non-critical work—based on what’s happening now, not what was planned hours ago.
Yes. Dynamic Workforce Orchestration is designed to integrate with your current platforms—WFM, ACD, CRM, and more—so it enhances your tech stack rather than replacing it. It activates the data you already collect to drive smarter execution.
How fast can we start?
Intradiem is a cloud-based SaaS platform—designed for fast, scalable deployment with minimal IT overhead. This architecture also ensures ongoing updates, flexibility, and security without on-prem infrastructure burden.
No. Dynamic Workforce Orchestration is typically delivered as a cloud-based solution that integrates with your existing systems. Most organizations see value within weeks—not months—and can expand deployment over time.
Intradiem offers comprehensive onboarding, hands-on training, and dedicated support to ensure rapid time-to-value and long-term success.
Most deployments take 8–12 weeks depending on complexity. Because it integrates with your existing systems, implementation is efficient and minimally disruptive.
Our team provides onboarding, training, change enablement resources, and best practices to help your teams adopt automation smoothly and confidently.
Intradiem is typically most effective for teams of 500+ agents or structured workers, but can scale for smaller operations depending on complexity and use case.
Is it safe?
Intradiem follows enterprise-grade security practices, including encryption, role-based access, and full SOC 2 compliance—ensuring that data is protected across every integration and workflow.
Why Intradiem is next-gen
Intradiem combines the power of machine learning with proven mathematical principles to help you better manage workforce challenges. By providing clear, actionable insights, it empowers organizations to support their teams effectively while maintaining transparency and trust.
Intradiem’s Burnout Indicator solution analyzes historical workforce data using advanced statistical and machine learning models. Learn more about Intradiem’s Burnout Indicator here.
Intradiem’s platform does not use generative AI. Read Intradiem’s AI/ML Solutions Responsibility and Accountability Documentation here.
Dynamic Workforce Orchestration is the real-time, automated coordination of workforce resources—human and digital—to match fluctuating demand, maximize productivity, and improve service delivery. It continuously adjusts staffing, task allocation, and workflows based on live operational data.
Traditional tools plan the day. Dynamic Workforce Orchestration responds to it. While WFM/WFO systems focus on scheduling and forecasting, Dynamic Workforce Orchestration acts in real time, automatically reallocating resources as conditions change, without waiting for manual intervention.