Busting Burnout – How you can use AI to predict and dramatically reduce Contact Center Attrition
Are you tired of the revolving door of agent turnover draining your resources and morale? You’re not alone. The cost […]
Are you tired of the revolving door of agent turnover draining your resources and morale? You’re not alone. The cost […]
ChatGPT and other AI-based innovations hold the potential to align the customer service experience with the consumer experience we now take for granted.
Learn how contact center automation can help drive value to the bottom line through smarter staffing decisions, higher agent engagement, lower attrition, and better customer experiences.
Hear the latest from Metrigy’s latest research on Customer Insights and Analytics, why Synchrony Bank chose to use Intelligent Automation in their contact centers, and how the technology improves EX and CX.
Learn how technology can deliver additional capacity that you can allocate in ways that make the most sense for your operations and help you to better serve your customers and agents.