Global Gatherings for Contact Center Innovators

Forefront – where the best minds in workforce and operations management explore how automation revolutionizes the contact center

Slide “Forefront really opened my eyes to workforce automation and its impact on efficiency gains, agent engagement and customer experience.” Slide “Forefront is a one of a kind community for contact center leaders. It’s a great forum for the growing automation movement and sharing best practices.” Slide “It was absolutely a very worthwhile day from learning new ways to use workforce automation to building some great industry relationships. I came home very energized and inspired." Slide "Forefront is a great opportunity to learn first-hand how contact centers are thinking differently to get things done through automation." Slide "Forefront is unique in its focus on workforce management innovation.
The one-day collaborative format made it a unique and beneficial experience."

Join fellow innovators at Forefront events to learn:

Why contact centers need to break away from the “status quo”
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How automation meets cost-saving goals with proven use cases
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How to build the business case for automation and ensure its success through change management and adoption
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How automation pays off with improved agent engagement and customer experience

UPCOMING EVENTS

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Webinar
Automation Supports Contact Center Agents while Protecting the Bottom Line
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Frost & Sullivan – Executive MindExchange East
April 23 – 26 | Ft. Lauderdale, FL
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The Forum – Customer Strategy & Planning Conference
April 25
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SWPP
May 15 – 17 | Nashville, TN

PREVIOUS VIRTUAL EVENTS

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Leveraging Automation to Offset Emerging Challenges
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The Contact Center Tech that Delivers 342% ROI
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Humans and Technology Intersect at the Future of Customer Service
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Flip the Script on WFM
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How to Manage and Optimize Remote Agent Performance in Your Virtual Contact Center
 
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Long Term Success for Your Virtual Contact Center: How to Succeed with Remote Agents
 
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Mapping the Way Forward – The Future For Your Remote Contact Center Workforce
 

JOIN THE AUTOMATION MOVEMENT TODAY!

For more information, contact Ellen Hoy at ehoy@intradiem.com or call 770.595.3733