Events and Webinars

Featured Webinar

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Intradiem & SWPP:

CASE STUDY
How Humana Leverages Automation to Transform Contact Center Operations and Enhance Member Experience

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Gain valuable insights into managing the unique pressures of healthcare contact centers, where members often call during difficult health situations, and how automation helps balance regulatory compliance, member satisfaction, and operational efficiency.

Don’t miss this opportunity to learn from a healthcare industry leader about leveraging workforce automation to achieve both cost savings and superior member experiences in one of the most regulated and demanding contact center environments.

Hear from Humana’s Melinda Dippolito, Director of Product Management alongside Intradiem’s Lizzie Strausbaugh, Sr. Solutions Consultant and Rachel DiBello, Sales Director as they cover:

• Operational improvements achieved through dynamic workforce orchestration
• How automation enhances—rather than replaces—human capabilities
• Vision for continued automation evolution