Global Gatherings for Contact Center Innovators

Forefront – where the best minds in workforce and operations management explore how automation revolutionizes the contact center

Slide “Forefront really opened my eyes to workforce automation and its impact on efficiency gains, agent engagement and customer experience.” Slide “Forefront is a one of a kind community for contact center leaders. It’s a great forum for the growing automation movement and sharing best practices.” Slide “It was absolutely a very worthwhile day from learning new ways to use workforce automation to building some great industry relationships. I came home very energized and inspired." Slide "Forefront is a great opportunity to learn first-hand how contact centers are thinking differently to get things done through automation." Slide "Forefront is unique in its focus on workforce management innovation.
The one-day collaborative format made it a unique and beneficial experience."

Join fellow innovators at Forefront events to learn:

Why contact centers need to break away from the “status quo”
•
How automation meets cost-saving goals with proven use cases
•
How to build the business case for automation and ensure its success through change management and adoption
•
How automation pays off with improved agent engagement and customer experience

2022 EVENTS

March 21 – 24

Enterprise Connect Orlando
Orlando, FL & Virtual

March 23 – 25

CCW Exchange March 2022
Renaissance Orlando at SeaWorld

March 24, 2022

Execs in the Know Virtual Briefing – The CX & EX Connection
Virtual

March 28-30

Customer Response Summit
Clearwater, Florida

April 4-6

SWPP Annual Conference
Nashville, TN

PREVIOUS VIRTUAL EVENTS

WATCH NOW
Mapping the Way Forward – The Future For Your Remote Contact Center Workforce
 
WATCH NOW
Long Term Success for Your Virtual Contact Center: How to Succeed with Remote Agents
 
WATCH NOW
How to Manage and Optimize Remote Agent Performance in Your Virtual Contact Center
 
WATCH NOW
Flip the Script on WFM
WATCH NOW
Humans and Technology Intersect at the Future of Customer Service
WATCH NOW
Forrester and Intradiem Present:
The Contact Center Tech that Delivers 342% ROI
March 15 – 11am ET

Affiliated Organizations

ADP
AXA Insurance
AccorHotels
Aetna
Ally Bank
Anthem
Assurant
Barclays
Blackboard Student Services
British Gas
Canadian Tire Financial Services
Capita
Capital One
Colony Brands

Comcast
Cox Communications
Desjardins
Direct Energy
Discover Financial Services
E*TRADE
Equifax
Fidelity
Harte-Hanks
Hertz
Home Depot
Hyatt Hotels
Kohl’s
Language Line
Lowe’s

Macy’s
Manulife
MassMutual
McKesson
PayPal
Philips
Premier Bankcard
Prudential
RBC
RBS
Republic Services
Rogers Communications
Rollins
Scotiabank
Sprint

Squaretrade
Staples
SunTrust
TD Bank
TD Canada Trust
TD Financial
TSYS
The General
Transamerica
US Cellular
UnitedHealthcare
Universal Studios-Comcast
WageWorks
Windstream
Wyndham Vacation

JOIN THE AUTOMATION MOVEMENT TODAY!

For more information, contact Ellen Hoy at ehoy@intradiem.com or call 770.595.3733