Events and Webinars

Featured Webinar

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Intradiem & SWPP:

Why AI Alone Isn’t Enough: The Role of Real-Time Automation Turning Insights into Actions—At Scale

AI investments in customer service often fail to deliver promised ROI. The missing piece? Real-time automation that turns potential into performance.

While most WFM vendors now offer AI co-pilots and analytics, prospects ask: “Why do I need anything else?” The answer lies in what AI assistants don’t address—the 60-70% of an agent’s day spent between customer interactions.

Agent assist tools optimize conversations. But what about idle time, schedule adherence issues, and constant workload balancing? That’s where your efficiency gains are hiding.

Hear from Intradiem’s Lizzie Strausbaugh, Sr. Solutions Consultant and Rachel DiBello, Account Executive as they cover:

• Why your CCAI or agent assist investment isn’t delivering expected savings—and what’s missing
• The hidden inefficiency gap between customer interactions that’s costing you millions
• How real-time automation complements (not competes with) your existing AI stack
• Why a two-layer model—real-time operational automation plus in-interaction AI—is required to turn AI potential into measurable ROI