Events and Webinars

Featured Webinar

Intradiem & SWPP:

From Plan to Performance: How WFM Leaders Are Orchestrating the AI-Powered Contact Center

Workforce Management leaders are no longer just executing the plan—they’re orchestrating the future of the contact center. 

In an era where labor represents the single largest cost in customer service, and yet customers still express dissatisfaction—especially with bots and self-service—WFM leaders face a high-stakes paradox: How do you get more value from your people while actually improving the customer experience? The answer lies in real-time execution powered by AI and automation. 

Watch this webinar to learn how top organizations are using intelligent automation to: 

• Unlock capacity in the day for personalized coaching and upskilling 
• Leverage AI for the benefit of the agent and the front-line manager 
• Shift WFM from reactive planning to proactive, in-the-moment orchestration