Global Gatherings
for Contact Center Innovators

Forefront – where the best minds in workforce and operations management explore how workforce automation revolutionizes the contact center

INDUSTRY EVENTS

August 2020 SWPP Annual Conference – The Virtual Summit for Workforce Management

WEBINARS

Mapping the Way Forward – The Future For Your Remote Contact Center Workforce
 
Long Term Success for Your Virtual Contact Center: How to Succeed with Remote Agents
 
How to Manage and Optimize Remote Agent Performance in Your Virtual Contact Center
 

Join fellow innovators at Forefront events to learn:

Why contact centers need to break away from the “status quo”

How Workforce Automation (WFA) meets cost saving goals with proven use cases

How to build the business case for WFA and ensure its success through change management and adoption

How WFA pays off with improved agent engagement and Customer Experience

testimonial 5

“Forefront really opened my eyes to workforce automation and its impact on efficiency gains, agent engagement and customer experience.”

testimonial 4

“Forefront is a one of a kind community for contact center leaders. It’s a great forum for the growing automation movement and sharing best practices.”

testimonial 3

“It was absolutely a very worthwhile day from learning new ways to use workforce automation to building some great industry relationships. I came home very energized and inspired!”

testimonial 2

“Forefront is a great opportunity to learn first-hand how contact centers are thinking differently to get things done through automation”

Testimonial 1

“Forefront is inique in its focus on worforce management innovation.
The one-day collaborative format made it a unique and beneficial experience.”

ADP
AXA Insurance
AccorHotels
Aetna
Ally Bank
Anthem
Assurant
Barclays
Blackboard Student Services
British Gas
Canadian Tire Financial Services
Capita
Capital One
Colony Brands

Comcast
Cox Communications

Desjardins
Direct Energy
Discover Financial Services
E*TRADE
Equifax
Express Scripts
Fidelity
Harte-Hanks
Hertz
Home Depot
Hyatt Hotels
Kohl’s
Language Line
Lowe’s

Macy’s
Manulife
MassMutual
McKesson
PayPal
Philips
Premier Bankcard
Prudential
RBC
RBS
Republic Services
Rogers Communications
Rollins
Scotiabank
Sprint
Squaretrade

Staples
SunTrust
TD Bank
TD Canada Trust
TD Financial
TSYS
The General
Transamerica
US Cellular
UnitedHealthcare
Universal Studios-Comcast
WageWorks
Windstream
Wyndham Vacation

JOIN THE AUTOMATION MOVEMENT TODAY!

For more information, contact Ellen Hoy at ehoy@intradiem.com or call 770.595.3733