Global Gatherings for Contact Center Innovators

Forefront – where the best minds in workforce and operations management explore how automation revolutionizes the contact center

Slide “Forefront really opened my eyes to workforce automation and its impact on efficiency gains, agent engagement and customer experience.” Slide “Forefront is a one of a kind community for contact center leaders. It’s a great forum for the growing automation movement and sharing best practices.” Slide “It was absolutely a very worthwhile day from learning new ways to use workforce automation to building some great industry relationships. I came home very energized and inspired." Slide "Forefront is a great opportunity to learn first-hand how contact centers are thinking differently to get things done through automation." Slide "Forefront is unique in its focus on workforce management innovation.
The one-day collaborative format made it a unique and beneficial experience."

Join fellow innovators at Forefront events to learn:

Why contact centers need to break away from the “status quo”

How automation meets cost-saving goals with proven use cases

How to build the business case for automation and ensure its success through change management and adoption

How automation pays off with improved agent engagement and customer experience


Improve Agent Productivity and Engagement with Intradiem’s Intelligent Automation Solutions: IAUG Webinar
August 17, 12:00pm ET
The Power of Mentorship, Sponsorship, and Allyship: Journey to C-Suite (WIT Keynote Webcast)
August 18, 2:00pm ET
ContactNB Awards
September 15th
Moncton, New Brunswick
Alvaria ACE
September 11-15
Las Vegas, Nevada
Customer Contact West: A Frost & Sullivan Mind Exchange
October 16-19
Tucson, Arizona
Customer Response Summit: Execs in the Know
October 24th – 26th
Coronado, California


Mapping the Way Forward – The Future For Your Remote Contact Center Workforce
Long Term Success for Your Virtual Contact Center: How to Succeed with Remote Agents
How to Manage and Optimize Remote Agent Performance in Your Virtual Contact Center
Flip the Script on WFM
Humans and Technology Intersect at the Future of Customer Service
Webinar: The Contact Center Tech that Delivers 342% ROI


For more information, contact Ellen Hoy at or call 770.595.3733