Global Gatherings for Contact Center Innovators

Forefront – where the best minds in workforce and operations management explore how automation revolutionizes the contact center

Slide “Forefront really opened my eyes to workforce automation and its impact on efficiency gains, agent engagement and customer experience.” Slide “Forefront is a one of a kind community for contact center leaders. It’s a great forum for the growing automation movement and sharing best practices.” Slide “It was absolutely a very worthwhile day from learning new ways to use workforce automation to building some great industry relationships. I came home very energized and inspired." Slide "Forefront is a great opportunity to learn first-hand how contact centers are thinking differently to get things done through automation." Slide "Forefront is unique in its focus on workforce management innovation.
The one-day collaborative format made it a unique and beneficial experience."

Join fellow innovators at Forefront events to learn:

Why contact centers need to break away from the “status quo”

How automation meets cost-saving goals with proven use cases

How to build the business case for automation and ensure its success through change management and adoption

How automation pays off with improved agent engagement and customer experience


Analyst Chat: Synchrony Bank uses Intelligent Automation to drive better EX and CX
June 27 | Webinar
Verint Engage
June 12-15  |  Las Vegas, NV
Avaya Engage
June 18-21 | Orlando, FL
CCW Executive Exchange
August 9-11  |  Denver, CO


Automation Supports Contact Center Agents while Protecting the Bottom Line
Leveraging Automation to Offset Emerging Challenges
Webinar: Improve Agent Engagement and Productivity the Easy Way
The Contact Center Tech that Delivers 342% ROI
Humans and Technology Intersect at the Future of Customer Service
Flip the Script on WFM
How to Manage and Optimize Remote Agent Performance in Your Virtual Contact Center
Long Term Success for Your Virtual Contact Center: How to Succeed with Remote Agents
Mapping the Way Forward – The Future For Your Remote Contact Center Workforce


For more information, contact Ellen Hoy at or call 770.595.3733