Intradiem Introduces First AI-Powered Solution to Predict Contact Center Agent Attrition

Solution’s 80% accuracy rate expected to reach 90% in 2024 Atlanta – September 12, 2023 – Intradiem, the leading provider […]

Published: September 12, 2023

Jennifer Lee Assumes Role of President at Intradiem

Atlanta – August 22, 2023 – Intradiem, the leading provider of contact center automation solutions, announces that Jennifer Lee has assumed […]

Published: August 30, 2023

How Automation Revolutionised Customer Experience at Virgin Media

Customer Experience Magazine | by Matt Rumins

Published: July 27, 2023

Revolutionising Customer Service Capacity Planning with Advanced Technologies

Call Centre Management Association | by Paul Milloy

Published: July 26, 2023

3 Ways CFOs Can Drive a Cohesive Company Culture

CFO | by Bryan Jones

Published: June 21, 2023

Intradiem Wins The Forum Partnership Award for Outstanding Virgin Media Customer Service

Amid a Global Labour Shortage, Intradiem helps Virgin Media reduce attrition rate by 7%, saving more than £3.4 mil in […]

Published: June 13, 2023