News

• Your AI Initiatives Depend on Getting This Part Right

  Built In | by Ted LangoPublished: October 3, 2024

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• New Research Highlights Critical Link Between Contact Center Agent Satisfaction and Customer Experience

  Business WirePublished: September 25, 2024

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• Research Finds Customers, Business Leaders at Odds Over AI Usage in Customer Service

  Intradiem’s new research finds 92% of customers say human agents are more helpful than AI agents or call bots Atlanta, September 17, 2024 — Intradiem, the ...Published: September 17, 2024

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• Intradiem Names John Norton As New Chief Revenue Officer

  The seasoned tech industry leader will drive topline growth at the leading contact center automation provider Atlanta, August 13, 2024 — Intradiem, the leading provider of ...Published: August 13, 2024

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• Want better performance? Give your employees a break

  Benefit News | by Jennifer LeePublished: August 12, 2024

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• Intradiem Ranked in Top Three Companies who Offer Remote Work

  The Muse x FairygodbossPublished: July 15, 2024

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• Jennifer Lee Wins 2024 Arizona Vistage Impact Award

  Intradiem’s President and Co-CEO prioritizes boldness, curiosity, and empathy in her pursuit of excellence for her organization and her community Atlanta, July 11, 2024 — Jennifer ...Published: July 10, 2024

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• Harnessing AI Responsibly

  Fast Company | by Jennifer LeePublished: July 3, 2024

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• How HR Can Drive Innovation and Learning With AI

  HRMorning | by Kim HilerPublished: June 10, 2024

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• 3 Steps to Building a Culture of Learning and Innovation Around AI

  Built In | by Ted LangoPublished: May 15, 2024

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• Intradiem Joins Forces with Genesys, Revolutionizing Customer Service at Xperience 2024

  Atlanta – May 8, 2024 – Intradiem, the leading provider of contact center automation solutions for customer service teams, proudly announces its gold sponsorship and featured ...Published: May 8, 2024

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• Intradiem Awarded U.S. Patent for Burnout and Attrition Indicator

  AI-Powered Solution Can Predict Agent Burnout while Supporting Well-being in Contact Centers Atlanta – May 7, 2024 – Intradiem, the leading provider of contact center automation ...Published: May 7, 2024

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