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Agility is the Solution to Workforce Management Challenges
Fast Company | by Jennifer LeePublished: July 1, 2026
The Agile Advantage
Hotelier Magazine | by Jennifer LeePublished: June 24, 2026
AI Will Reduce Costs. It Should Also Reduce Employee Burnout.
Credit Union Business | by Jennifer LeePublished: June 10, 2026
Turnover and How to Avoid Institutional Knowledge Loss
HR Morning | by Jennifer LeePublished: May 26, 2026
In Conversation with Matt McConnell
A Techronicler interview with Matt McConnellPublished: May 19, 2026
The Shift-Change Gap: Real-Time Automation Is the Key to Continuity
CDO Trends | by Jennifer LeePublished: May 19, 2026
AI is not a cure all for customer service
CX Focus Magazine | by Matt McConnell Published: May 18, 2026
Why Static Workforce Models Are Breaking AI, and What Leaders Must Do Next
The AI Journal | by Matt McConnellPublished: May 12, 2026
AI is Advancing Fast, and Leadership Must Keep Pace
Forbes Business Development Council | by Jennifer LeePublished: May 6, 2026
Combining AI and Real-Time Automation to Elevate Human Performance for Customer Service Teams
TechIntelPro | by Matt McConnellPublished: April 30, 2026
Microbreaks: 1 Fast Tactic to Cut Stress, Boost Productivity
HR Morning | by Jennifer LeePublished: April 21, 2026
Why Great Customer Experience Starts With Employee Well-Being
Doing CX Right℠ Podcast | by Stacy Sherman with guest speaker Jennifer LeePublished: April 20, 2026
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