News

• All-Hands Meetings Done Right: 5 Steps to Strengthen Company Culture

  HR Morning | by Kim HilerPublished: March 2, 2026

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• Intradiem Delivers Record 2025 Results, Enters 2026 with Strong Momentum

  Atlanta, February 17, 2026 — Intradiem, the leader in Dynamic Workforce Orchestration for enterprises with large, structured workforces, closed 2025 with record performance, reinforcing its ...Published: February 18, 2026

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• When the Spark Fades

  Hotelier | by Jennifer LeePublished: February 16, 2026

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• Fortifying Customer Loyalty Through More Resilient Support

  Smart Customer Service | by Jennifer LeePublished: February 11, 2026

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• The A-Z of customer complaints in 2026

  CX Network | by Melanie Mingus with input from Jennifer LeePublished: January 5, 2026

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• Banning Trickle-down Burnout From Your Workforce

  Medical Economics | by Jennifer LeePublished: December 4, 2025

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• How to Prevent Burnout in Your Customer Service Teams

  Smart Customer Service | by Jennifer LeePublished: December 2, 2025

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• Balancing Technology and Humanity for Great Customer Service

  Hospitality Technology | by Jennifer LeePublished: November 6, 2025

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• AI is Killing Entry-level Hiring. A Real Threat or ‘Complete Nonsense’?

  HR Executive | by Will Bunch with input from Kim HilerPublished: October 1, 2025

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• You Don’t Have to Sacrifice Employee Engagement for Stronger Productivity

  Smart Customer Service | by Jennifer LeePublished: September 2, 2025

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• A Successful AI Strategy Begins with People, Not Just Performance Metrics

  Call Center Times | by Jennifer LeePublished: July 30, 2025

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• How to Avoid the AI Customer Experience Cliff

  destinationCRM | by Jennifer LeePublished: July 29, 2025

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