News

• Balancing Technology and Humanity for Great Customer Service

  Hospitality Technology | by Jennifer LeePublished: November 6, 2025

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• AI is killing entry-level hiring. A real threat or ‘complete nonsense’?

  HR Executive | by Kim HilerPublished: October 1, 2025

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• You Don’t Have to Sacrifice Employee Engagement for Stronger Productivity

  Smart Customer Service | by Jennifer LeePublished: September 2, 2025

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• A Successful AI Strategy Begins with People, Not Just Performance Metrics

  Call Center Times | by Jennifer LeePublished: July 30, 2025

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• How to Avoid the AI Customer Experience Cliff

  destinationCRM | by Jennifer LeePublished: July 29, 2025

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• How Can AI Help Telecom Call Center Agents Avoid Burnout?

  Telecom Reseller | by Jennifer LeePublished: July 28, 2025

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• How to Avoid the AI Customer Experience Cliff

  Information Week | by Jennifer LeePublished: June 20, 2025

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• The Winning Formula for Agent Support: Training + Technology

  The Green Sheet | by Jennifer LeePublished: June 13, 2025

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• Beyond the Call: How Real-Time AI Lets Insurers Deliver Calm During Storms

  Carrier Management | by Jennifer LeePublished: June 12, 2025

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• Intradiem Named a 2025 Top Workplace by USA Today, Earning Five Culture Excellence Awards

  Atlanta, June 3, 2025 — Intradiem, the leading provider of contact center automation solutions for customer service teams, has been recognized as a 2025 USA ...Published: June 3, 2025

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• Balancing the Needs of Your Multi-Generational Workforce

  Smart Customer Service | by John NortonPublished: May 27, 2025

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• AI vs. Humans: Avoiding the Customer Service Cliff

  The Fast Mode | by Jennifer LeePublished: May 15, 2025

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