Intradiem Appoints Haresh Gangwani as Managing Director, UK
London, England / Atlanta, GA — 4 October 2022 — Intradiem, the leading provider of intelligent automation solutions for contact centre and back-office teams, announces that Haresh Gangwani has assumed the role of Managing Director, UK, in addition to his current role as EVP of Global Alliances.
As Managing Director, Haresh assumes overall responsibility for Intradiem’s UK sales and business development operations. He will also continue to lead Intradiem’s global alliances strategy, building partnerships and enabling new partners’ implementations of Intradiem solutions.
Intradiem has expanded its UK footprint in the past year by building an R&D hub and adding sales and marketing resources to the market. David Marshall and Matt Rumins will continue to lead the company’s sales, marketing, and customer success functions internationally.
“Haresh has played a key role in developing Intradiem’s global alliances strategy and our growing presence in the UK,” said Matt McConnell, CEO of Intradiem. “His new role as Managing Director confirms our commitment to the UK market at the highest level.”
“Intradiem’s intelligent automation technology has helped U.S.-based contact centres increase their productivity and efficiency while also improving the agent and end-customer experiences,” said Haresh Gangwani. “I’m thrilled with this opportunity to extend that same high level of quality and commitment to contact centres in the UK and beyond.”
To learn more about Intradiem, visit: www.intradiem.com.
Intradiem provides Intelligent Automation solutions that help customer service teams boost productivity, enhance employee engagement, and improve the end-customer experience. Our patented AI-powered technology processes the massive quantity of data generated by contact centers and back offices and takes immediate action to support both in-center and remote teams. Customers can count on an investment return of at least 2X in the first year and a 3-5X payback in subsequent years. This year, Intradiem’s customers will save more than $150 million.
Melissa Spies, Intradiem