Customer Support Services for
Call Center Automation Innovators

Proven success management model and best practices


Customer Success Management

You deserve a rapid return on your automation investment. Our team of experts provides a proven blueprint for success, deep industry knowledge, and best practices throughout your automation journey.

We take pride in our partnerships with customers. We celebrate success when you save money and improve agent engagement.

Success Planning

As part of your Success Management engagement, your named Customer Success Manager will work with you to establish a strategic use case and benefit realization plan to help maximize value with Intradiem.

Change Management 

Using a proven Change Management framework, Intradiem provides you with guidance that allows you to continue to iterate and advance your value with consultation from a Change Management certified subject matter expert throughout your automation journey.

Adoption Health Checks

According to your Success Management engagement, your named Customer Success Manager will collaborate with your core Intradiem team during recurring meetings to provide an Executive Summary and a holistic overview of Intradiem adoption and investment return with recommendations to maximize value.

Customer Success Reviews

In addition to recurring Adoption Health Checks, we will facilitate ongoing engagements to review the overall health of Intradiem and discuss your success plan with your leadership and internal partners.

Customer Environment Reviews

Your named Customer Success Manager will also facilitate an annual discussion to align on your Technology and Intradiem Roadmap in order to partner on changes in environments such as new providers or upgrades, the intake of new use cases, integration upgrades, end-of-life product version lifecycle phases, etc.

Expertise Services

Achieve More With Intradiem

Every company is unique and so are its needs. We offer a variety of specialized expertise in business, technical, and training services to deliver more value to your organization with Intradiem.

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    Managed Services 
    You can outsource various functions to Intradiem to your team’s resources and expertise. Application Administration helps you manage your Intradiem solution. Actionable Analytics provides a targeted analysis of Intradiem adoption with action planning. Other services are also available.

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    Consulting Services
    Tackle specific challenges and initiatives to drive more value to your business with Intradiem. With Rapid Results Change Management, for example, an Intradiem Consultant guides you through the development and execution of a customized Change Management strategy to help your employees adopt and embrace Intradiem.

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    Advanced Services
    A variety of technical services help secure enterprise configuration for Intradiem, support internal IT and organizational changes, and other vital assistance.

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    Training Services 
    We’ll guide you through a variety of training options to educate and empower your teams to deliver maximum results with Intradiem.


Unleash the Possibilities


Architecture Design

We provide in-depth technical analysis to help you understand your ACD, WFM, CRM, Performance Management, and other data sources to accurately design your Intradiem solution to suit your business needs.



We ensure meticulous oversight and execution during deployment, fully testing each technical integration and customizing business rules to expand possibilities for your organization.


Technical Enterprise

We make sure your technical platform installation satisfies all security and IT compliance requirements and is continuously reinforced during upgrades, migrations, and maintenance.


Business Consulting

We provide planning and analysis workshops to ensure that business decisions, permissions, and parameters are closely aligned with your business objectives.


Learning Resources



We’ll guide you through a review of online training options for each learning group, including administrators, WFM, analysts, L&D professionals, supervisors/managers, and agents. Certifications are available for many of the learning groups.


Forefront Community

Access a community designed to help you achieve success with Intradiem. Connect with members of a growing community of automation professionals representing both Intradiem customers and staff. Ask questions and gain insightful knowledge by sharing best practices and experiences.


Technical Support

Phone Support
Our trained experts are always available to assist you. Get your questions answered and your problems resolved by calling our Customer Support Representatives at (888) 566-9457, Option #1, Monday-Friday, 7 AM to 7 PM ET (US), and 8 AM to 5 PM GMT (UK).

After Hours and Weekend Support
No matter when you call, your case will be created and handled in accordance with our Service Level Agreement.

Online Support
Access our online portal 24/7/365 with questions or to view, track or update your request or communicate with a representative. Simply login to our  Support Portal.

Knowledge Base (WebHelp)
Review the WebHelp knowledge base featuring all you need to know about automation, the rules engine, driving adoption, and achieving your value proposition. Register or log in to WebHelp.