Attrition Savings Calculator
Learn how much Intradiem’s Burnout Indicator Solution can save your organization.
Video Transcript
New Machine Learning Solution:
Burnout Indicator
Too many organizations think employee attrition is an unavoidable cost of doing business. It’s not. Our unique data-driven solution predicts burnout in advance, so you can avoid that cost and put precious budget dollars to better use.
Burnout is chronic and costly. But it CAN be avoided.
When frontline employees feel overwhelmed and under-supported, burnout quickly sets in. From there, it’s a slippery slope to attrition, which surpasses 70% a year in some centers. Replacing a single employee can cost your organization up to $35,000, and constant turnover reduces your service quality.
If you could identify burnout and fix it before it’s too late, you could save a lot of hassle. And a lot of money.
Read how Intradiem’s Burnout Indicator Solution reduced a leading healthcare provider’s attrition rate:
How much is attrition costing you?
70%
Agent attrition surpasses 70% in some contact centers
$35000
Cost to recruit and onboard a single replacement
Source: Frost & Sullivan 2024 New Product Innovator: Global Agent Experience Industry
$10M
Annual replacement cost for 1000-agent team with 40% turnover
Reduce burnout.
Save money.
Team leaders don’t have the bandwidth to constantly monitor hundreds of employees for signs of burnout. But our advanced technology does.
Burnout Indicator processes a broad range of data to reveal common precursors to burnout. It then automatically proposes remedial actions to address employees who are most at risk.
Revitalize Employees With:
- 1:1 meetings
- Targeted training and coaching
- Schedule adjustments
- Recognition and rewards
- Wellness breaks
Intradiem can help your organization boost engagement, reduce burnout and save money. Find out how.
Prevent Customer Service Burnout with Intradiem’s Award Winning Solution
Frost and Sullivan recognized Intradiem’s Burnout Indicator Solution with the 2024 Best Practices Award for Global Agent Experience. Learn how this innovative technology dramatically increases productivity and decreases operational challenges for customer service teams.
Run, don’t walk, to get this solution.
“By identifying at-risk agents early and taking steps to remediate, companies can focus on serving customers with experienced and happy agents, rather than looking to keep the revolving door of agents moving.”
Robin Gareiss, Metrigy CEO and Principal Analyst
Intradiem leverages the power of quantitative analytics
Draw and connect insights from ACD and WFM systems’ data
Supply insights to supervisors in an intuitive and highly visual dashboard
Provide recommendations for remedial action
Find out how much you can save
Complete the form to access our interactive attrition savings calculator and learn how much Intradiem’s Burnout Indicator Solution can save your organization.