Intradiem Releases Third Generation – Workforce Automation Platform

Scalable, Secure Platform to Process High Volumes of Real-Time Contact Center Data

Atlanta – September 17, 2019 – Intradiem, the leader in workforce automation, today announced the Third Generation release of its technology platform, culminating over twenty years’ experience solving common challenges facing contact center leaders.

Purpose-Built for the Contact Center

Intradiem’s customers – in healthcare, financial services, telecommunications, insurance, utilities and retail – are under intense pressure to reduce operating costs while maintaining a superior customer experience and highly engaged workforce.

“Contact centers are required to operate at higher cost and operational efficiency levels than ever before. Which is why customers have told us firsthand how workforce automation has become mission-critical for their operations,” said Matt McConnell, CEO of Intradiem. “The cost savings, improvement in agent engagement and subsequent positive impact on the customer experience is unmatched by any other vendor in the workforce automation space.”

With the Third Generation release, Intradiem’s workforce automation solution offers:

  • Enterprise level security with the recent completion of the ISO 27001 certification and SOC 2 Type II Attestation
  • Increased scalability to process billions of contact center datapoints and variances for customers
  • Expanded offering of use cases that provides additional efficiencies, agent engagement and customer experience benefits

“The Third Generation of our platform sets the stage for how contact center enterprises will operate for years to come,” said Kevin Wilson, CTO of Intradiem.

For more information, please visit our blog.

About Intradiem

Intradiem provides Intelligent Automation solutions that help customer service teams boost productivity, enhance employee engagement, and improve the end-customer experience. Our patented AI-powered technology processes the massive quantity of data generated by contact centers and back offices and takes immediate action to support both in-center and remote teams. Customers can count on an investment return of at least 2X in the first year and a 3-5X payback in subsequent years. This year, Intradiem’s customers will save more than $150 million.

Media Contact:

Melissa Spies, Intradiem | 678.356.3500