Intradiem Releases Third Generation – Workforce Automation Platform
Scalable, Secure Platform to Process High Volumes of Real-Time Contact Center Data
Atlanta – September 17, 2019 – Intradiem, the leader in workforce automation, today announced the Third Generation release of its technology platform, culminating over twenty years’ experience solving common challenges facing contact center leaders.
Purpose-Built for the Contact Center
Intradiem’s customers – in healthcare, financial services, telecommunications, insurance, utilities and retail – are under intense pressure to reduce operating costs while maintaining a superior customer experience and highly engaged workforce.
“Contact centers are required to operate at higher cost and operational efficiency levels than ever before. Which is why customers have told us firsthand how workforce automation has become mission-critical for their operations,” said Matt McConnell, CEO of Intradiem. “The cost savings, improvement in agent engagement and subsequent positive impact on the customer experience is unmatched by any other vendor in the workforce automation space.”
With the Third Generation release, Intradiem’s workforce automation solution offers:
- Enterprise level security with the recent completion of the ISO 27001 certification and SOC 2 Type II Attestation
- Increased scalability to process billions of contact center datapoints and variances for customers
- Expanded offering of use cases that provides additional efficiencies, agent engagement and customer experience benefits
“The Third Generation of our platform sets the stage for how contact center enterprises will operate for years to come,” said Kevin Wilson, CTO of Intradiem.
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Intradiem is the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Our powerful technology acts as an automated manager for the contact center with rules triggered in real-time by actual center conditions. We power over 1.2 billion automated actions annually and demonstrate more than $100 million in annualized savings across the customer base.