Michael Pace (currently available for hire) was previously the Director of Customer Support & Community Management for Constant Contact & Capital One and a leader in transforming the customer service world to exceed the needs of the customer, including this new social landscape. He is considered one of the country’s leading speakers and writers on the topic of social media customer service and has actually created scalable, high quality social support environments. Active Board Member of the North East Contact Center Forum, New England’s largest call center community. You can connect with Michael on Twitter @mpace101 and on LinkedIn. Michael also writes a weekly blog at www.thepaceofservice.com.
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