Robin Gareiss is CEO and Principal Analyst at Metrigy, where she leads research on customer engagement and advises enterprises, vendors, and carriers. With more than 25 years of experience, she has guided Fortune 100–1000 executives in developing technology strategies and building industry-leading cost models. A recognized expert in communications, Robin specializes in contact centers, AI-enabled engagement, customer success analytics, and UCC. She is a frequent speaker at major industry events, a blogger for No Jitter, and her work has appeared in outlets including the New York Times and Chicago Tribune. Before founding Metrigy, Robin co-founded Nemertes Research and held editorial leadership roles at InformationWeek and other publications.
