Archive Tag: employee journey

Archive Tag: employee journey

2 Nov

Don’t Forget to Map the Employee Journey

Jim Tincher

Last month I led a journey mapping workshop at the ICMI conference. It was a ton of fun, as we […]

27 Aug

Exemplary Customer Service: It’s All About the Journey

Jim Tincher

“The purpose of a business is to create and keep a customer” – Peter Drucker Sometimes, it seems that companies […]

18 Jun

15 Ways to Build Employee Efficiency

Annette Franz

Are your employees working hard, working smart, or both? In the last two months, I’ve written about employee effort and […]