Archive Tag: multi-channel contact center

Archive Tag: multi-channel contact center

13 Oct

5 Ways to Create a Seamless Omnichannel Experience with Intraday Automation

Kyle Antcliff

The evolution of technology has transformed the way consumers interact with brands. According to the Retailing 2020 report, the demand […]

21 Apr

Coaching Social Customer Service Agents

Melissa Kovacevic

Coaching in our centers can involve a wide variety of coaching activities and communication skills. Our agents may be focused […]

11 Jun

Solving BPO Challenges with Intraday Automation

Bob Fletcher

The outsourcer’s role of handling a client’s customers for them is unique – and this relationship brings its own set […]

3 Jun

2020 Vision: A Glimpse Into the Contact Center of the Near Future

Greg Levin

 While at a contact center conference recently, I saw a very odd-looking little man who seemed rather nervous and out […]

6 May

Customer Service Delivery in the Utilities & Energy Sector: Some Good News and More Work Ahead

Matt McConnell

For the utilities industry, recent years have brought good news along with the realization that there is still work to […]

14 Apr

The Most Important #CX Training Tool for Your Business

Annette Franz

Can you name one of the most powerful and most important customer experience training tools available to your organization? If […]