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Intradiem Earns ISO 27001 Certification and SOC 2 Type II Attestation

Contact Center Automation Provider Meets Stringent Security Management Standards

ATLANTA, February 20, 2019 – Intradiem, the leading provider of contact center automation, today announced achievements of an ISO 27001 certification and a SOC 2 Type II attestation.

“Earning the ISO certification and the SOC 2 attestation affirms our commitment to customers that we are taking all appropriate measures to manage the security of information assets, including financial and third-party information,” said Kevin Wilson, CTO at Intradiem. “This process ensures that risk, governance, and compliance practices meet the most rigid security standards in the industry.”

Intradiem’s continued investment in platform capabilities, performance, and security provide the value, scalability, and security that global enterprises demand from an automation partner.

ISO 27001 is recognized as a stringent international standard for information security management. Accreditation demonstrates Intradiem has fully achieved the comprehensive security standard that specifies best practices and controls for an established information security management system.

The SOC 2 Type II report, established by the American Institute of Certified Public Accountants (AICPA) and issued by Schellman & Company, LLC, confirms that Intradiem has successfully achieved the Trust Services Criteria surrounding security and availability. With the Type II report, Intradiem demonstrates that its services and systems achieve the criteria from both a design and operating effectiveness perspective.

Achieving both the ISO 27001 certification and SOC 2 attestation is representative of reaching the international gold standard for establishing and maintaining controls over information security and systems availability.

“We consider the trust of our customers to be of paramount importance,” said Matt McConnell, CEO at Intradiem. “Our partnerships are based on confidence that Intradiem will continue to lead the way in contact center automation, including adherence to industry-leading security standards and practices.”

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About Intradiem

Intradiem believes technology should be used to empower workers, not replace them. Our patented, AI-powered contact center automation technology integrates with WFM, ACD, and other systems and processes their data output in real time, revealing unused capacity that can be redirected to its most productive use. Through real-time monitoring of schedules, call volume and workflow, Intradiem delivers unprecedented call-handling support and identifies opportunities to deliver breaks, training, and other time-sensitive tasks within the flow of actual conditions. We help contact centers boost operating efficiency, enhance agent engagement, and improve end-customer experiences while delivering concrete savings and same-year investment return.


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