Intradiem Names John Norton As New Chief Revenue Officer
The seasoned tech industry leader will drive topline growth at the leading contact center automation provider
Atlanta, August 13, 2024 — Intradiem, the leading provider of contact center automation solutions for customer service teams, has named John Norton as Chief Revenue Officer (CRO), effective immediately. He will lead the Intradiem sales team and focus on driving topline revenue growth.
Specializing in sales and revenue leadership, Norton excels at applying a data-driven approach to driving new business development, customer success and revenue growth. He is known for building consensus among executive teams and stakeholders, and for driving positive change.
“John Norton is an accomplished professional, with great business instincts and unmatched leadership experience in the technology sector,” said Jennifer Lee, President & Co-CEO at Intradiem. “Time and again, he has built best-in-class sales organizations that drive revenue and market share. Intradiem will benefit enormously from John’s proven ability to organize and guide high-performing sales teams.”
Norton is a transformational leader with extensive senior-level experience in enterprise technology. Before joining Intradiem he held senior executive positions with Calabrio, ConvergeOne, and Arrow Systems Integration. Most recently as CRO at Calabrio, Norton played a key role in raising the company’s value from $300 million to $1.1 billion.
“I’m honored by this opportunity to contribute to Intradiem’s growing success in the contact center space,” said John Norton. “Whether we’re bringing new solutions to our portfolio or building upon our strong client base, Intradiem continues to bring uniquely innovative solutions to market. The recently released Burnout & Attrition Indicator is a great example of this. I look forward to building on the company’s success and growth.”
John Norton earned a Bachelor of Science degree in Business Administration from St. Johns University. He served as a member of the Thoma Bravo CRO Council and the Gartner CRO Council.
Back to NewsAbout Intradiem
For enterprises with large, structured workforces, Intradiem is the leader in Dynamic Workforce Orchestration. Unlike traditional solutions that require manual intervention, Intradiem acts on what’s happening right now—automatically making real-time adjustments to get the most value out your greatest investment—your people—every minute of every day. Intradiem doesn’t replace your systems—it makes them smarter. It’s automation built for humans, delivering a proven and measurable ROI, better customer experiences, and more engaged, resilient teams.
Featured In:As Featured In:
