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Jennifer Lee Assumes Chief Operating Officer Role at Intradiem

Atlanta — February 8, 2022, Intradiem, the leading provider of Intelligent Automation solutions for contact center and back-office teams, announces that Jennifer Lee has assumed the role of Chief Operating Officer (COO), effective immediately.

Jennifer joined Intradiem in 2015 as Director of Customer Success and was subsequently promoted to Vice President of Customer Success (2017), Senior Vice President of Customer Success (2018), and Chief Strategy Officer (2019).

Prior to Intradiem, Jennifer spent 15 years in the contact center industry in a variety of positions, including senior roles in strategy, client services, and vendor management.

“Our 2021 performance is a direct result of our ‘employee first’ ethos. We put our employees first and they, in turn, develop amazing technology to help the frontline employees of our customers,” said Matt McConnell, CEO of Intradiem. “Our results show that empowering employees is good business.”

In the COO role, Jennifer is responsible for driving results across multiple functional organizations at Intradiem, including Strategy, Marketing, Customer Success, Product Marketing, and Product Management.

“Bringing together the management of the customer, marketing, and product functions under one leader will generate better internal alignment and better outcomes for our customers,” said Matt McConnell, CEO of Intradiem. “Jennifer has proven her ability to build and scale business functions and also to create and lead great teams. I am confident that she will lead Intradiem—as well as our employees and customers—to new horizons of success.”

“I’ve enjoyed the privilege and the challenge of contributing to Intradiem’s growing success over the past six years,” said Jennifer Lee. “The company’s Intelligent Automation solutions help customer service organizations deliver great customer experiences. We’re completely focused on partnering with our customers to solve the new challenges they will face in the coming years.”

About Intradiem

Intradiem believes technology should be used to empower workers, not replace them. Our patented, AI-powered contact center automation technology integrates with WFM, ACD, and other systems and processes their data output in real time, revealing unused capacity that can be redirected to its most productive use. Through real-time monitoring of schedules, call volume and workflow, Intradiem delivers unprecedented call-handling support and identifies opportunities to deliver breaks, training, and other time-sensitive tasks within the flow of actual conditions. We help contact centers boost operating efficiency, enhance agent engagement, and improve end-customer experiences while delivering concrete savings and same-year investment return.


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