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Jennifer Lee Assumes Role of President at Intradiem

Atlanta – August 22, 2023 – Intradiem, the leading provider of contact center automation solutions, announces that Jennifer Lee has assumed the role of President, effective immediately.

As President of Intradiem, Jennifer is responsible for driving results across functions including Strategy, Business Enablement, Product Development and Customer Success.

“I have complete confidence in Jennifer’s ability to lead Intradiem to new heights of success,” said CEO Matt McConnell. “She embodies the company’s people-first approach, consistently demonstrating an extraordinary human touch with employees, colleagues and customers. Her deep industry experience and sound strategic sense will enable her to make the right decisions for the company, its employees and its customers.”

Jennifer Lee joined Intradiem in 2015 as Director of Customer Success. She was subsequently promoted to Vice President of Customer Success (2017), Senior Vice President of Customer Success (2018), Chief Strategy Officer (2019), and Chief Operations Officer (2021). Prior to joining Intradiem, Jennifer spent 15 years in the contact center industry in a variety of positions, including senior roles in strategy, client services, and vendor management.

“I’m honored by this opportunity to drive Intradiem’s continued development as an indispensable technology partner to service organizations,” said Jennifer Lee. “I am deeply committed to the company’s success, which can only be achieved through an equally strong commitment to the success of our employees and our customers. It is the privilege of a lifetime to take on this expanded role.”

About Intradiem

Intradiem believes technology should be used to empower workers, not replace them. Our patented, AI-powered contact center automation technology integrates with WFM, ACD, and other systems and processes their data output in real time, revealing unused capacity that can be redirected to its most productive use. Through real-time monitoring of schedules, call volume and workflow, Intradiem delivers unprecedented call-handling support and identifies opportunities to deliver breaks, training, and other time-sensitive tasks within the flow of actual conditions. We help contact centers boost operating efficiency, enhance agent engagement, and improve end-customer experiences while delivering concrete savings and same-year investment return.


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