Attrition Savings Calculator
Learn how much Intradiem’s Agent Burnout Indicator Solution can save your contact centre.
New AI Solution:
Agent Burnout Indicator
Predicts agent burnout weeks in advance and suggests proactive measures to prevent attrition
The problem is chronic, costly, and all too common
Agent attrition surpasses 70% in some contact centres, and it can cost your organisation up to £27,000 to recruit and onboard a single replacement considering recruiting, training, and the lost productivity during the ramp-up period. Constant turnover also undermines the quality and consistency of the customer service you provide.
How much is attrition costing you?
70%
Agent attrition surpasses 70% in some contact centres
£27000
Cost to recruit and onboard a single replacement
Source: Frost & Sullivan 2024 New Product Innovator: Global Agent Experience Industry
£8M
Annual replacement cost for 1000-agent team with 40% turnover
Boost Agent Engagement to Reduce Agent Burnout
Supervisors and managers must prioritise agent well-being and ensure that their teams remain energised and engaged. Implementing strategies like training, wellness breaks, and offering different schedules will revitalise your employees and save your business money, hassle and valuable agents.
Tips to Improve Agent Engagement
- Hold regular 1:1 meetings with Supervisor
- Invest in ongoing training
- Encourage skill diversification
- Offer flexible schedule options
- Deliver wellness breaks (Thrive Reset)
- Recognise and reward top performers
- Offer Voluntary Time Off (VTO) and Voluntary Overtime (VOT)
Analyst Report
Learn how Intradiem’s solution identifies burnout risks with 80% accuracy.
Run, don’t walk, to get this solution.
“By identifying at-risk agents early and taking steps to remediate, companies can focus on serving customers with experienced and happy agents, rather than looking to keep the revolving door of agents moving.”
Robin Gareiss, Metrigy CEO and Principal Analyst
Intradiem leverages the power of quantitative analytics
Draw and connect insights from ACD and WFM systems’ data
Supply insights to supervisors in an intuitive and highly visual dashboard
Provide recommendations for remedial action
Find out how much you can save
Complete the form to access our interactive attrition savings calculator and learn how much Intradiem’s Burnout Indicator Solution can save your contact centre.