Blogs

10 Mar

Ultimate Guide to Contact Center Optimization

Intradiem

A contact center is a central point in a business that handles customer interactions via various channels, such as phone, […]

9 Mar

Contact Center vs. Call Center: A Detailed Comparison

Intradiem

When it comes to customer service, contact centers and call centers may seem like two sides of the same coin. […]

23 Feb

6 Call Center Incentive Ideas for Agent Performance

Intradiem

Call centers are an essential part of any customer service process. Agents need to be kept motivated and satisfied in […]

10 Jan

What Should We Expect From AI?

Mike Jarus

By Michael Jarus—Chief Architect, Intradiem AI can solve problems we can think of, but it can’t think of problems we should […]

7 Jan

Management Tips: Call Center Agent Onboarding

Intradiem

As a call center manager, one of your main responsibilities is to ensure that new agents are properly trained and […]

6 Jan

7 Benefits of Contact Center Cloud Technology

Intradiem

Contact center cloud technology has revolutionized customer service operations. With contact centers increasingly reliant on cloud-based applications, cloud contact center […]

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