10 Mar

Ultimate Guide to Contact Center Optimization


A contact center is a central point in a business that handles customer interactions via various channels, such as phone, […]

9 Mar

Contact Center vs. Call Center: A Detailed Comparison


When it comes to customer service, contact centers and call centers may seem like two sides of the same coin. […]

23 Feb

6 Call Center Incentive Ideas for Agent Performance


Call centers are an essential part of any customer service process. Agents need to be kept motivated and satisfied in […]

10 Jan

What Should We Expect From AI?

Mike Jarus

By Michael Jarus—Chief Architect, Intradiem AI can solve problems we can think of, but it can’t think of problems we should […]

7 Jan

Management Tips: Call Center Agent Onboarding


As a call center manager, one of your main responsibilities is to ensure that new agents are properly trained and […]

6 Jan

7 Benefits of Contact Center Cloud Technology


Contact center cloud technology has revolutionized customer service operations. With contact centers increasingly reliant on cloud-based applications, cloud contact center […]