Blogs

22 Jun

How Intelligent Automation Promotes Call Center Success

Jennifer Lee

Intelligent automation is driving successful contact center operations by boosting the performance and engagement of frontline agents—whether remote or in-center—and […]

26 Apr

Aligning Agents, Automation and AI

John Englund

The UK Forefront Executive Council gathered on 30 March to discuss the customer service challenges faced by today’s contact centres. […]

25 Mar

AI at the Crossroads of Industry and Academia

John Englund

Artificial Intelligence (AI) is upping the technological ante that was introduced by automation a generation ago. AI and machine learning […]

21 Mar

Great Customer Service Requires Engaged Agents

John Englund

Maya Angelou said that “people will forget what you said… and what you did… but not how you made them […]

16 Mar

Call Center Occupancy: What It Is and Why It’s So Crucial For Success

Intradiem

If you had to make a list of some of the most valuable assets that any business has, its relationship […]

16 Mar

Achieving Digital Transformation Through Workforce Automation

Intradiem

To say that the last two years have been a disruption to just about every industry you can name is, […]

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