Coaching Social Customer Service Agents
Coaching in our centers can involve a wide variety of coaching activities and communication skills. Our agents may be focused […]
21
Apr
Archive Tag: customer satisfaction
10
Mar
The CFO’s Role In Customer Experience and Coaching
One of the areas of business operations that is often neglected when it comes to soft skills coaching, is our […]
17
Dec
Linking Customer Experience and Partner Success
Continuing on from last month’s post about partners and their importance to your ecosystem… you need to make sure you […]
17
Sep
What is Herd Mentality in Your Customer Experience Strategy?
The Definition of Herd Mentality In business and in life, there’s this crazy notion of the herd mentality. What is […]
27
Aug
Exemplary Customer Service: It’s All About the Journey
“The purpose of a business is to create and keep a customer” – Peter Drucker Sometimes, it seems that companies […]
6
Aug
Digital Customer Service: Opportunity to Connect with Customer
As technology keeps advancing, the gap between in-person customer service and the online customer experience is closing. While there is […]