Archive Tag: customer satisfaction

Archive Tag: customer satisfaction

5 Sep

UK Utility: Weathering the Storm with Real-Time Automation

Jennifer Lee

Mother Nature doesn’t adhere to WFM planning processes, and can unleash nasty storms with little warning or time to prepare. […]

4 Dec

3 Ways to Help Agents Self-Coach

Melissa Kovacevic

One of the key coaching skills I discuss with managers is the difference between “telling” agents and “asking” agents. Most […]

1 Dec

3 Ways to Improve Cx by Seeking the Outside-In Viewpoint

Jeannie Walters

Understanding how to improve the customer experience from the inside out is one thing. Trying to attain the outside-in perspective […]

20 Oct

5 Ways to Get Better Customer Feedback

Jeannie Walters

It may be common knowledge now that hearing from customers about what they really want and need from your organization […]

13 Oct

5 Ways to Create a Seamless Omnichannel Experience with Intraday Automation

Kyle Antcliff

The evolution of technology has transformed the way consumers interact with brands. According to the Retailing 2020 report, the demand […]

19 May

Why Operations VPs Need To Encourage Internal Customer Service Excellence

Melissa Kovacevic

Recently I had a support team manager tell me that she had received feedback from a VP in the operations […]