Contact Center Automation for Customer Service Teams

Contact center complexity has surpassed current processes. And whether your center looks like this or this, massive amounts of data are generated every second, including calls and queue, net staffing, schedule details, agent state, and so much more. More data than anyone can process. The inability to capture and react to all this information on the fly is costing you in lost time, opportunity, and dollars. Intradiem’s real time solutions find and unlock the untapped capacity in your contact center to focus on agent training, automate schedule updates, provide call handling support, deliver the best customer experience, all in real time. You can alert agents when to wrap up after call work to reduce average handle time, quickly send offers to take voluntary time off, conduct training and coaching during idle time, proactively adjust breaks and lunches in ways that benefit both your agents and your business, freeing up your managers to work on more important tasks and dramatically reducing operating costs while increasing agent engagement, reducing attrition, and enabling your agents to deliver great customer experiences every time. Intradiem. Contact center automation. Designed by humans. For humans.