Gain valuable insights into managing the unique pressures of healthcare contact centers, where members often call during difficult health situations, and how automation helps balance regulatory compliance, member satisfaction, and operational efficiency.
Learn from a healthcare industry leader about leveraging workforce automation to achieve both cost savings and superior member experiences in one of the most regulated and demanding contact center environments.
Melinda Dippolito, Humana
Rachel DiBello, Intradiem
Lizzie Strausbaugh, Intradiem
Key Takeaways:
Why execution, not intelligence, is really the defining challenge of AI adoption
How AI is reshaping workforce operations and why workforce management will be even more critical in human-AI hybrid environments
The operational capabilities that leading organizations are building today to prepare for tomorrow’s AI-driven enterprise
What CX leaders should prioritize to avoid fragmented AI initiatives and build a scalable foundation for long-term success
