The Best Way to Shrink Shrinkage

Agents complete off-phone work during idle time with workforce automation.

Guaranteed Savings. Guaranteed Results.

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Empower agents through
more timely coaching

1:1 coaching is important for employee development but often gets rescheduled. Show employees their development is a priority by automatically prompting coaching sessions during idle time.

Don't let agents miss critical updates and communications

Volume naturally fluctuates. Leverage real-time automation to use idle time to deliver updates, communications or other off-phone work to your agents.

Reward top performers
and boost morale

Agent attrition is costly. Sending surprise breaks during idle time is not. Why not use automation to deliver happiness and create better agent engagement?

Calculate Your Workforce Automation Pay Off

How Much Can You Save?

Enter your center's average wage rate (industry average = $17.50/hr)

Solution Overview

Workforce automation pays off through efficiency, employee engagement and customer experience benefits.

Adherence & Staffing

Improve efficiency with automation.

Call Handling

Improve productivity and the customer experience.

Start Real-Time Savings

Power and flexibility to modernize your contact center and create a lasting impact for your business.

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