1:1 coaching is important for employee development but often gets rescheduled. Show employees their development is a priority by automatically prompting coaching sessions during idle time.
The Best Way to Shrink Shrinkage
Agents complete off-phone work during idle time with workforce automation.
Guaranteed Savings. Guaranteed Results.
Empower agents through
more timely coaching
Don't let agents miss critical updates and communications
Volume naturally fluctuates. Leverage real-time automation to use idle time to deliver updates, communications or other off-phone work to your agents.
Reward top performers
and boost morale
Agent attrition is costly. Sending surprise breaks during idle time is not. Why not use automation to deliver happiness and create better agent engagement?
Start Real-Time Savings
Power and flexibility to modernize your contact center and create a lasting impact for your business.