Author Archives: Matt McConnell

Matt McConnell is Chairman and CEO of Intradiem. He founded the company in 1995 with a vision of reinventing customer service through automation and artificial intelligence. Today, Intradiem is the leading provider of Intelligent Automation solutions for customer service teams. Matt graduated from The Georgia Institute of Technology with a Bachelor of Science degree in Industrial and Systems Engineering.

Mission 2022: Invest in Tech to Fortify Employees, Not Replace Them
By Matt McConnell | February 15, 2022
Foster Innovation by Prioritizing People
By Matt McConnell | October 5, 2021
Humans and Technology Intersect at the Future of Customer Service
By Matt McConnell | January 25, 2021
Podcast: Exploring the Data Disconnect Facing Contact Centers
By Matt McConnell | November 18, 2020
The Call Centers’ Missing Link Between Insights and Actions
By Matt McConnell | October 14, 2020
Intradiem CEO names the age-old customer service problem that’s gotten worse as agents work from home
By Matt McConnell | September 14, 2020
What compassionate leadership during a crisis means in business
By Matt McConnell | September 4, 2020
Exploring the Value of the Human Touch in a Global Crisis
By Matt McConnell | August 7, 2020
Call Center Conundrum: The Future is Flexibility
By Matt McConnell | July 28, 2020
Why We Need to Stop Saying the Call Center Is Dead
By Matt McConnell | June 29, 2020
How We Plan to Rebuild in The Post COVID Economy | Interview with Matt McConnell
By Matt McConnell | May 2, 2020
Business Continuity for Your Contact Center Workforce
By Matt McConnell | March 20, 2020