Reduce attrition with contact center automation that puts people first.

Intelligent automation solutions custom-fit for operations teams

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MetLifeaetnaaccorCVS PharmacyFarmers Insurance

Trusted by 280K Contact Center Users Worldwide

We go beyond mere service provision, striving to be your partner in efficiency and empathy, offering the ultimate solution to your operational challenges. Our primary objective is to enhance agent engagement, leading to a substantial reduction in attrition.

AI technology that drives better efficiency and agent engagement

Our powerful technology is an automated assistant for your contact center with rules triggered in real time by your actual business conditions. We’re technology agnostic and integrate into ACD & WFM systems.

The result for you is increased productivity and a high proven investment return of 5.5X, with a less than 6 months payback. Additionally, customers enjoy productivity savings in the range of 6-10% savings, which can be allocated towards funding other, costlier and more complex automation projects.

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See how our automation solutions can help your contact center.

Technology Designed by Humans, for Humans.

Operations is being asked to cut costs at unprecedented rates, without sacrificing the agent or customer experience. And the power is shifting to the employee, driving higher attrition and lower engagement.

Our automation solutions empower customer service teams by leveraging data to:

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Boost productivity

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Enhance employee engagement

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Improve the end-customer experience

Proven Track Record in North America (US & Canada).

$9.4M

from improved training efficiency
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$7.7M

from increased agent productivity
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$5.3M

from increased voluntary time off
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$2.4M

from reduced employee attrition
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$1M

improved admin efficiency
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Get a Demo

See how our automation solutions can help your contact center.