“342% ROI over 3 years and recovery of investment in less than 6 months”
Learn more about Intradiem’s impact
Reduce Attrition with Contact Center Automation that Puts People First
Enhance your efficiency as you confidently confront operational challenges.
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AI technology that drives efficiency and engagement
Our powerful technology is an automated assistant for your contact center with rules triggered in real-time by your actual business conditions. We’re technology agnostic and integrate into your existing ACD & WFM systems, allowing you to act on billions of data points.
The result for you is increased productivity and a high proven investment return of 5.5X, with a less than 6 months payback. Additionally, customers enjoy productivity savings in the range of 6-10% savings, which can be allocated towards funding other, costlier and more complex automation projects.
Technology Designed by Humans, for Humans
Operations is being asked to cut costs at unprecedented rates, without sacrificing the agent or customer experience. And the power is shifting to the employee, driving higher attrition and lower engagement.
Our automation solutions empower customer service teams by leveraging data to:
- Boost productivity
- Enhance employee engagement
- Improve the end-customer experience
Save Millions
“We have realized millions of dollars in savings by not only taking advantage of offline time but being able to notify agents when certain performance metrics are out of line such as extended ACW, allowing them to spend more time focusing on productive work.”
Scott D., Workforce Ops Manager
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See how our automation solutions can help your contact center.