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Male agent wearing headset talking about how to reduce burnout and attrition

New AI Solution:

Burnout & Attrition Indicator

Predicts agent burnout weeks in advance and suggests proactive measures to prevent attrition

Woman sitting on couch talking to someone in her headset while looking at her laptop with papers all over table

The problem is chronic, costly, and all too common

Agent attrition surpasses 70% in some contact centers, and it can cost your organization up to $35,000 to recruit and onboard a single replacement considering recruiting, training, and the lost productivity during the ramp-up period. Constant turnover also undermines the quality and consistency of the customer service you provide.

How much is attrition costing you?

  • 70%

    Agent attrition surpasses 70% in some contact centers

  • $35000

    Cost to recruit and onboard a single replacement

    Source: Frost & Sullivan 2024 New Product Innovator: Global Agent Experience Industry

  • $10M

    Annual replacement cost for 1000-agent team with 40% turnover

Reduce Burnout and Attrition Intradiem platform example on iPad

Boost Agent Engagement to Reduce Burnout and Attrition

Supervisors and managers must prioritize agent well-being and ensure that their teams remain energized and engaged. Implementing strategies like training, wellness breaks, and offering different schedules will revitalize your employees and save your business money, hassle and valuable agents.

Tips to Improve Agent Engagement

  • Hold regular 1:1 meetings with Supervisor
  • Invest in ongoing training
  • Encourage skill diversification
  • Offer flexible schedule options
  • Deliver wellness breaks (Thrive Reset)
  • Recognize and reward top performers
  • Offer Voluntary Time Off (VTO) and Voluntary Overtime (VOT)

“Run, don’t walk, to get this solution. “

“By identifying at-risk agents early and taking steps to remediate, companies can focus on serving customers with experienced and happy agents, rather than looking to keep the revolving door of agents moving.”

Robin Gareiss, Metrigy CEO and Principal Analyst

Intradiem leverages the power of AI

  • Draw and connect insights from ACD and WFM systems’ data

  • Supply insights to supervisors in an intuitive and highly visual dashboard

  • Provide recommendations for remedial action

Find out how much you can save

Complete the form to access our interactive attrition savings calculator and learn how much Intradiem’s AI-powered attrition Indicator Solution can save your contact center.