New AI Solution: Burnout & Attrition Indicator

Intradiem’s innovative solution predicts agent burnout weeks in advance and suggests proactive measures to prevent attrition

The problem is chronic, costly, and all too common:

Agent attrition surpasses 70% in some contact centers, and it can cost your organization up to $35,000 to recruit and onboard a single replacement considering recruiting, training, and the lost productivity during the ramp-up period. Constant turnover also undermines the quality and consistency of the customer service you provide.

70%

Agent attrition surpasses 70% in some contact centers

$35,000

Cost to recruit and onboard a single replacement

$10M

Annual replacement cost for 1000-agent team with 40% turnover

$???

How much is
attrition
costing you?
SEE HOW MUCH YOU CAN SAVE

Boost Agent Engagement to Reduce Burnout and Attrition

Supervisors and managers must prioritize agent well-being and ensure that their teams remain energized and engaged. Implementing strategies like training, wellness breaks, and offering different schedules will revitalize your employees – and save your business money, hassle and valuable agents.

Tips to Improve Agent Engagement

  • Hold regular 1:1 meetings with Supervisor
  • Invest in ongoing training
  • Encourage skill diversification
  • Offer flexible schedule options
  • Deliver wellness breaks (Thrive Reset)
  • Recognize and reward top performers
  • Offer Voluntary Time Off (VTO) and Voluntary Overtime (VOT)

"Run, don’t walk, to get this solution. By identifying at-risk agents early and taking steps to remediate, companies can focus on serving customers with experienced and happy agents, rather than looking to keep the revolving door of agents moving."

- Robin Gareiss, Metrigy CEO and Principal Analyst

Intradiem leverages the power of AI to:

Draw and connect insights from
ACD and WFM
systems' data

Supply insights to supervisors in an intuitive and highly visual dashboard

Provide recommendations
for remedial
action

Find Out How Much You Can Save

Complete the form to access our interactive attrition savings calculator and learn how much Intradiem’s AI-Powered Attrition Indicator Solution can save your contact center.