Attrition Savings Calculator
Learn how much Intradiem’s Agent Burnout Indicator Solution can save your contact center.
New Machine Learning Solution:
Agent Burnout Indicator
Too many contact centers think agent attrition is an unavoidable cost of doing business. It’s not. Our unique data-driven solution predicts burnout in advance, so you can avoid that cost and put precious budget dollars to better use.
Burnout is chronic and costly. But it CAN be avoided.
When frontline agents feel overwhelmed and under-supported, burnout quickly sets in. From there it’s a slippery slope to attrition, which surpasses 70% a year in some centers. Replacing a single agent can cost your organization up to $35,000, and constant turnover reduces your service quality.
If you could identify burnout and fix it before it’s too late, you could save a lot of hassle. And a lot of money.
Read how Intradiem’s Agent Burnout Indicator Solution reduced a leading healthcare provider’s attrition rate:
How much is attrition costing you?
70%
Agent attrition surpasses 70% in some contact centers
$35000
Cost to recruit and onboard a single replacement
Source: Frost & Sullivan 2024 New Product Innovator: Global Agent Experience Industry
$10M
Annual replacement cost for 1000-agent team with 40% turnover
Reduce burnout.
Save money.
Team leaders don’t have the bandwidth to constantly monitor hundreds of agents for signs of burnout. But our advanced technology does.
Agent Burnout Indicator processes a broad range of data to reveal common precursors to burnout. It then automatically proposes remedial actions to address agents who are most at risk.
Revitalize Agents With:
- 1:1 meetings
- Targeted training and coaching
- Schedule adjustments
- Recognition and rewards
- Wellness breaks
Intradiem can help your center boost engagement, reduce burnout and save money. Find out how.
Prevent Contact Center Burnout with Intradiem’s Award Winning Solution
Frost and Sullivan recognized Intradiem’s Agent Burnout Indicator Solution with the 2024 Best Practices Award for Global Agent Experience. Learn how this innovative technology dramatically increases productivity and decreases operational challenges for customer service teams.
Run, don’t walk, to get this solution.
“By identifying at-risk agents early and taking steps to remediate, companies can focus on serving customers with experienced and happy agents, rather than looking to keep the revolving door of agents moving.”
Robin Gareiss, Metrigy CEO and Principal Analyst
Intradiem leverages the power of quantitative analytics
Draw and connect insights from ACD and WFM systems’ data
Supply insights to supervisors in an intuitive and highly visual dashboard
Provide recommendations for remedial action
Find out how much you can save
Complete the form to access our interactive attrition savings calculator and learn how much Intradiem’s Agent Burnout Indicator Solution can save your contact center.