New AI Solution: Burnout & Attrition Indicator

Intradiem’s innovative solution predicts agent burnout weeks in advance and suggests proactive measures to prevent attrition

"Run, don’t walk, to get this solution. By identifying at-risk agents early and taking steps to remediate, companies can focus on serving customers with experienced and happy agents, rather than looking to keep the revolving door of agents moving."

- Robin Gareiss, Metrigy CEO and Principal Analyst

Boost Agent Engagement to Reduce Burnout and Attrition

Supervisors and managers must prioritize agent well-being and ensure that their teams remain energized and engaged. Implementing strategies like training, wellness breaks, and offering different schedules will revitalize your employees – and save your business money, hassle and valuable agents.

Tips to Improve Agent Engagement

1:1 meeting with supervisor


Different schedule types

Changing skills

Additional/surprise breaks


The problem is chronic, costly, and all too common:

Agent attrition surpasses 70% in some contact centers, and it can cost your organization up to $35,000 to recruit and onboard a single replacement considering recruiting, training, and the lost productivity during the ramp-up period. Constant turnover also undermines the quality and consistency of the customer service you provide.


Agent attrition surpasses 70% in some contact centers


Cost to recruit and onboard a single replacement


Annual replacement cost for 1000-agent team with 40% turnover


How much is
costing you?

Intradiem leverages the power of AI to:

Draw and connect insights from
systems' data

Supply insights to supervisors in an intuitive and highly visual dashboard

Provide recommendations
for remedial

Can AI Help Bust Burnout in Your Center?

Click below to view the datasheet and learn more about the only AI contact center solution that predicts attrition.