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New Machine Learning Solution:

Agent Burnout Indicator

Too many contact centers think agent attrition is an unavoidable cost of doing business. It’s not. Our unique data-driven solution predicts burnout in advance, so you can avoid that cost and put precious budget dollars to better use.

Attrition Savings Calculator

Learn how much Intradiem’s Agent Burnout Indicator Solution can save your contact center.

Woman sitting on couch talking to someone in her headset while looking at her laptop with papers all over table

Burnout is chronic and costly. But it CAN be avoided.

When frontline agents feel overwhelmed and under-supported, burnout quickly sets in. From there it’s a slippery slope to attrition, which surpasses 70% a year in some centers. Replacing a single agent can cost your organization up to $35,000, and constant turnover reduces your service quality.

If you could identify burnout and fix it before it’s too late, you could save a lot of hassle. And a lot of money.

Read how Intradiem’s Agent Burnout Indicator Solution reduced a leading healthcare provider’s attrition rate:

How much is attrition costing you?

  • 70%

    Agent attrition surpasses 70% in some contact centers

  • $35000

    Cost to recruit and onboard a single replacement

    Source: Frost & Sullivan 2024 New Product Innovator: Global Agent Experience Industry

  • $10M

    Annual replacement cost for 1000-agent team with 40% turnover

Reduce Burnout and Attrition Intradiem platform example on iPad

Reduce burnout.
Save money.

Team leaders don’t have the bandwidth to constantly monitor hundreds of agents for signs of burnout. But our advanced technology does.

Agent Burnout Indicator processes a broad range of data to reveal common precursors to burnout. It then automatically proposes remedial actions to address agents who are most at risk.

Revitalize Agents With:

  • 1:1 meetings
  • Targeted training and coaching
  • Schedule adjustments
  • Recognition and rewards
  • Wellness breaks

Intradiem can help your center boost engagement, reduce burnout and save money. Find out how.

New Product Innovator

Prevent Contact Center Burnout with Intradiem’s Award Winning Solution

Frost and Sullivan recognized Intradiem’s Agent Burnout Indicator Solution with the 2024 Best Practices Award for Global Agent Experience. Learn how this innovative technology dramatically increases productivity and decreases operational challenges for customer service teams.

Run, don’t walk, to get this solution.

“By identifying at-risk agents early and taking steps to remediate, companies can focus on serving customers with experienced and happy agents, rather than looking to keep the revolving door of agents moving.”

Robin Gareiss, Metrigy CEO and Principal Analyst

Intradiem leverages the power of quantitative analytics

  • Draw and connect insights from ACD and WFM systems’ data

  • Supply insights to supervisors in an intuitive and highly visual dashboard

  • Provide recommendations for remedial action

Find out how much you can save


Complete the form to access our interactive attrition savings calculator and learn how much Intradiem’s Agent Burnout Indicator Solution can save your contact center.