"Run, don’t walk, to get this solution. By identifying at-risk agents early and taking steps to remediate, companies can focus on serving customers with experienced and happy agents, rather than looking to keep the revolving door of agents moving."
- Robin Gareiss, Metrigy CEO and Principal Analyst
1:1 meeting with supervisor
Training
Different schedule types
Changing skills
Additional/surprise breaks
VTO/VOT
Agent attrition surpasses 70% in some contact centers, and it can cost your organization up to $35,000 to recruit and onboard a single replacement considering recruiting, training, and the lost productivity during the ramp-up period. Constant turnover also undermines the quality and consistency of the customer service you provide.
Draw and connect insights from
ACD and WFM
systems' data
Supply insights to supervisors in an intuitive and highly visual dashboard
Provide recommendations
for remedial
action