2021 to Back Office: “Complete the Customer Service Revolution!”
The pandemic has forced companies across the business spectrum to experiment with new ways of working. It’s also confirmed the...
Create the foundation for a modern, agile front and back office with Intradiem’s automation platform. Our sophisticated rules engine processes high volumes of contact center and back office data in real-time to optimize your operations.
Improve efficiency, employee engagement, and customer experience with in-year payback. Guaranteed.
“We have realized millions of dollars in savings by not only taking advantage of offline time but being able to notify agents when certain performance metrics are out of line such as extended ACW, allowing them to spend more time focusing on productive work.”
Scott D.
Workforce Operations Manager, Insurance Customer
Intradiem’s automation platform integrates with major contact center technology providers (ACD, WFM, LMS, etc.) to create 24/7 real-time awareness of center data and events.
The power and scalability of the platform monitors and processes more than 50 billion data points annually across the customer base. The powerful rules engine supports all variances within centers – execution filtering to any level (line of business, group, queue, agent, etc.) – creating actionable intelligence.
The combination of real-time awareness and actionable intelligence creates more than 1 Billion automated actions annually to benefit our customers’ businesses, agents,
and customers.
Power and flexibility to modernize your contact center and create a lasting impact for your business.
The pandemic has forced companies across the business spectrum to experiment with new ways of working. It’s also confirmed the...
By: Jennifer Lee, Chief Strategy Officer at Intradiem The heartbeat of any customer service operation is the call center manager....
Consumers may not realize this, but many of the most important tasks required to provide a great customer experience (such...