As the market leader in automation, we partner with enterprise leaders to form the blueprint for success for your contact center automation journey. We provide robust customer success and support teams, best practices and community resources needed to navigate through changes essential to maximizing your investment return.

Professional Services

Success Management

Community & Knowledge

Customer Support

Professional Services

UNLEASH THE POSSIBILITIES

Custom Reports
Development of proprietary reports designed to meet your unique business data requirements

Project Management
Meticulous oversight and tracking of each project implementation task and team resource ensures your deployment will come in on time, within scope and on budget

Systems Integration
Expert network and infrastructure design, configuration and integration testing guarantees your technical platform will be installed as committed, meeting all security and IT compliance requirements

Provider Creation
Integration with third-party systems, such as ACD, WFM, CRM, Performance Management and other channel, operational or analytic data sources enables limitless possibilities in the creation of your rules

System Solution Design and Implementation
Facilitated planning and analysis workshops are designed to gather user and business decisions, permissions and parameters which serve to lay down the business solution foundation and ignite the creation of intraday automation rules

Success Management

REALIZE THE VALUE

Success Management Consulting Services

Based on best practices and a proven methodology, Success Management is dedicated to ensuring you have a solid roadmap to success and realization of the expected value and return. Built into our process is the goal of creating a self-funding model in the shortest turnaround time possible. 

Community & Knowledge

BECOME EMPOWERED

Training
We offer a wide range of virtual training options including instructor-led, self-paced eLearning, a library of on-demand tutorials\Spark Online Community to provide expertise instruction and on-going collaboration.

Supplemental Training 
You can choose what’s right for you: virtual private classes, virtual Q&A style sessions, or custom content development such as eLearning courses, tip sheets, videos and test evaluations.

Direct Access to Community of Automation Experts and Peers: Connect with members of a growing community of automation professionals representing WFM, Operations, IT and Learning & Development, empowering each other by sharing best practices, experience and expertise in their fields. 

Customer Support

FEEL THE LOVE 

Phone Support 
Get your questions answered and quickly resolve problems by calling our Customer Support Representatives Monday-Friday, 7 am to 7 pm ET (US) and 8 am to 5 pm in the UK. 

After-Hours Support 
We are still here for you even when the sun goes down. Regardless of when you call, your case will be created and will be handled in accordance with our Service Level Agreement.  

Online Support 
Don’t ever feel left in the dark! Access our online portal anytime, any day – 24/7/365 – where you can make an inquiry, view and track the status of your request, communicate with a representative and update your inquiry. Simply login to ourSupport Portal

Online Community 
Reach out to our online collaborative network of automation users and professionals! We have a rich online community featuring common customer product questions, posts, and articles covering anything and everything you need to know about automation, the rules engine, driving adoption and achieving your value proposition. 
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