What is Back Office Automation?

The quality of the customer service experience depends in large part on work done in the back office, where critical tasks such as processing claims, resolving disputes, and issuing refunds are executed.

Unfortunately, many back-office operations still rely on nonintegrated, legacy technology systems and outdated manual processes. That hinders efficiency and reduces transparency, making it hard for managers and employees to work effectively.

Automation jumpstarts productivity by connecting back-office systems, processes, and employee workstations to create a common thread of efficiency—and provide robust support for all employees throughout the workday.

Automation monitors and aggregates data from technology systems to provide managers with a constant flow of real-time insights—which allows them to identify and resolve process logjams and to identify employees who are idle or in need of assistance.

Intradiem’s automation platform serves both front- and back-office teams with distinct but interconnected solutions.