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Solutions for Back Office Teams

Standardize back office data to reduce idle time, drive productivity, and lower costs

Supports On-Site And Remote Back Office Teams

Proven technology helps maintain back-office productivity by automatically detecting drags on performance and sending real-time prompts to get things back on track. Whether in-center or working remotely, employees feel consistently supported, and supervisors stay consistently informed.

Automation provides data-rich descriptive analysis of employee performance. Pulling this data for your management team provides insights into who is performing well and who may need coaching or extra motivation.

Performance metrics provided through automation ensure your back-office team has the insight and visibility they need to lead their teams. And it can automatically send prompts to underperforming employees to help get them back on track.

Back Office Automation Features

  • Idle Time

    Monitors mouse and keyboard activity to detect idle time and delivers real-time desktop prompts with offers of assistance.

  • Unauthorized Activity

    Sends real-time desktop reminders or offers of assistance when employees spend too much time in non-work applications.

  • Development Time

    Delivers messages, coaching, and training activities to keep employees connected, prepared, and engaged.

Intradiem back office automation platform on laptop

What is Back Office Automation?

The quality of the customer service experience depends in large part on work done in the back office, where critical tasks such as processing claims, resolving disputes, and issuing refunds are executed.

Unfortunately, many back-office operations still rely on nonintegrated, legacy technology systems and outdated manual processes. That hinders efficiency and reduces transparency, making it hard for managers and employees to work effectively.

Automation jumpstarts productivity by connecting back-office systems, processes, and employee workstations to create a common thread of efficiency—and provide robust support for all employees throughout the workday.

Automation monitors and aggregates data from technology systems to provide managers with a constant flow of real-time insights—which allows them to identify and resolve process logjams and to identify employees who are idle or in need of assistance.

Intradiem’s automation platform serves both front- and back-office teams with distinct but interconnected solutions.

Woman smiling at laptop working on back office automationWoman smiling at laptop working on back office automation

Back Office Automation Benefits

Automation improves productivity in real time


Standardizing data formats and connecting systems and processes into a unified flow of intelligence helps create a common thread of efficiency and productivity across back office operations.

That translates into more consistent customer satisfaction.

Real-time adjustments require real-time insights into employee activity and contact volume.

Automation connects back-office systems, processes, and employee workstations to create a constant flow of real-time insights to deliver better responses.

Most back offices use legacy systems that capture data in different formats, making data analysis manual and inefficient.

Automation standardizes data from disparate sources and converts it into actionable intelligence to power better decisions.

Man pointing at back office automation on computer screen with pen while holding his headset

How Intradiem Can Help

Intradiem is in the business of helping businesses like yours modernize and automate their workforce management approaches. Through the use of AI-powered tools, Intradiem can transform the way you forecast and schedule, and we can empower your leaders with clearer performance metrics and deeper management insights than they have experienced before.

To see firsthand how Intradiem’s automation tools can help your business with back office intelligent automation, get in touch with us today.