4 Tips for Call Center Schedules and Shift Bidding
Setting up the right call center shifts can be a complex, intensely manual process for any dedicated call center operation […]
26
Feb
23
Feb
Call Center Quality Assurance (QA)
Call center quality assurance (QA) is essential to any call center operation. QA programs monitor call quality and ensure agents […]
18
Feb
Common Customer Service Mistakes Solved by Contact Center Software
According to one recent study, a massive 96% of all consumers say that the quality of their customer service experience […]
18
Feb
Introduction to Call Center Forecasting
When it comes to the effective use of a call center, proactive planning is key. It’s not enough to simply […]
16
Feb
Intelligent Automation Boosts Global Media Group’s Customer Service
Competitive pressures have pushed customer service to the forefront of the struggle among businesses to stand out from the pack. […]
15
Feb
Mission 2022: Invest in Tech to Fortify Employees, Not Replace Them
As 2022 advances, I hope we’ll see the pandemic weaken, the economy strengthen and consumers thrive. These past two years […]