Forefront Columbus

Can’t Miss Event for Call Center WFM, Ops, and IT

The Graduate Hotel
750 N High St
Columbus, OH 43215

Wednesday, August 21, 2024

Are you striving to make your contact center best in class?

Tired of grappling with high attrition rates, inefficient operations, or lackluster customer experiences? Look no further! The Forefront World Tour is the ultimate gathering for contact center professionals like you, who are ready to take their center to the next level. Don’t miss cutting-edge best practices for call centers, peer networking, and industry-leading speakers.

RSVP by August 16!

Complimentary to attend!

Event Details

📅Start Date: August 21, 2024
🕒Start Time: 2:00 pm
📅End Date: August 21, 2024
🕒End Time: 7:00 pm
📍Location: The Graduate Hotel 750 N High St
Columbus, OH 43215

What to expect:

Expert-Led Sessions: Hear from thought leaders who’ve mastered the art of running efficient, low-attrition, high-satisfaction contact centers.

Real-World Case Studies: Learn from others’ experiences with reducing attrition, improving agent engagement, and enhancing customer experiences.

Tailored Solutions: Discover how contact center automation can be customized to fit your unique needs.

Agenda | August 21

Sessions 2:00-5:00 PM

Welcome to Forefront!
It’s time to take control and rewrite the rules.
Service and Automation Trends
2023 was a year of innovation and change in the contact center. This session will explore what it will take to continue to meet customer, employee, and business demands in 2024.
Real-Time Rules
Experience examples of how visionary contact centers are innovating to meet the increasingly complex demands of customers, employees, and the business. Bring your biggest challenges and we’ll discuss how to solve them!
Break
Rewrite the Rules | Jim Simmons, formerly of Synchrony
Hear how Synchrony significantly reduced costs and re-engineered their service delivery operation with workforce automation.
Wrap Up

Networking 5:00-7:00 PM

Happy Hour
Join us for happy hour to network with other thought leaders!

Global Gatherings for Contact Center Innovators

Unlock the Full Potential of Your Contact Center. Join us at Forefront. Intradiem’s Forefront events offer a collaborative space for contact center leaders to explore and share best practices about automation’s impact on customer service.

We invite you and your team to attend this complimentary event to gain actionable insights to elevate customer experiences, streamline contact center operations, and optimize workforce performance.

Why Attend?

Learn innovative strategies to significantly reduce employee turnover. Discover from industry experts how to make agents feel valued, engaged, and keen to stay.

Unlock the secrets to keeping your agents occupied and productive. We address the challenge of underutilization head-on, helping you strike the perfect balance in agent workload.

Dive deep into techniques that don’t just meet, but exceed customer expectations. Understand the nuanced art of balancing efficiency with stellar service.

Discover how to optimize your operations without the hefty price tag. Learn from real-life scenarios where cost-effectiveness and high-quality service go hand-in-hand.

Connect with fellow professionals facing similar challenges. Share insights, forge relationships, and learn from the collective wisdom of your industry peers.

“Forefront is a one of a kind community for contact center leaders. It’s a great forum for the growing automation movement and sharing best practices.”
VP, Customer Solutions

“It was absolutely a very worthwhile day from learning new ways to use contact center automation to building some great industry relationships. I came home very energized and inspired!”
Director, Workforce Planning

“The event was really exciting. We saw, first-hand, the ease at which the community shares ideas, which really helps expand and unlock additional possibilities.”

Real Time Delivery and Resource Optimisation Manager

“Forefront is a great opportunity to share information and gain a better understanding of how contact center automation can be adapted to my environment.”
VP, Workforce Management

“Forefront is great place for learning from industry peers who face similar challenges and how they have modernized their contact center with contact center automation.”
Senior Scheduling Manager

“Forefront is unique in its focus on workforce management innovation. The one-day collaborative format made it a unique and beneficial experience.”
Director, Product Management

“Forefront is a one of a kind community for contact center leaders. It’s a great forum for the growing automation movement and sharing best practices.”

“It was absolutely a very worthwhile day from learning new ways to use contact center automation to building some great industry relationships. I came home very energized and inspired!”

“The event was really exciting. We saw, first-hand, the ease at which the community shares ideas, which really helps expand and unlock additional possibilities.”

“Forefront is a great opportunity to share information and gain a better understanding of how contact center automation can be adapted to my environment.”

“Forefront is great place for learning from industry peers who face similar challenges and how they have modernized their contact center with contact center automation.”

“Forefront is unique in its focus on workforce management innovation. The one-day collaborative format made it a unique and beneficial experience.”

ForefrontForefront Community:

Companies Who Attend

ADP
AXA Insurance
AccorHotels
Aetna
Ally Bank
Anthem
Assurant
Asurion
Barclays
Blackboard Student Services
Canadian Tire Financial Services
Centrica
AXA Insurance
AccorHotels
Aetna
Ally Bank
Anthem
Assurant
Asurion
Barclays
Blackboard Student Services
British Gas
Canadian Tire Financial Services
Capita
Capital One
Citi
Colony Brands
Comcast
Cox Communications
Desjardins
Direct Energy
Discover Financial Services
E*trade
Equifax
Express Scripts
Fidelity
Harte-Hanks
Hertz
The Home Depot
Hyatt Hotels
Kohl’s
Language Line
Liberty Mutual
Lowe’s
Macy’s
Manulife
MassMutual
McKesson
PayPal
Philips
Premier Bankcard
Prudential
RBC
RBS
Republic Services
Rogers Communications
Rollins
Scotiabank
Squaretrade
Staples
T-Mobile
TD Bank
TD Canada Trust
TD Financial
Truist
TSYS
The General
Transamerica
US Cellular
UnitedHealthcare
Universal Studios-Comcast
WageWorks
Windstream
Wyndham Vacation

About Intradiem

“>At Intradiem, we understand the challenges you face in the dynamic world of contact center management. Our event is more than a conference; it’s a catalyst for change, innovation, and growth. Let’s tackle the challenges of today and seize the opportunities of tomorrow, together.