Intelligent Automation Solutions for Workforce Management Teams

Elevate your workforce management team’s ability to protect service levels and drive efficiencies.

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Trusted by 280K Contact Center Users Worldwide

Our focus extends beyond services, addressing competitive edge, performance improvement, agent morale, and agility challenges. With us, your workforce gains a strategic advantage, ensuring resilience and success in dynamic business environments.

AI technology that drives efficiency and engagement

Our powerful technology is an automated assistant for your contact center with rules triggered in real time by your actual business conditions. We’re technology agnostic and integrate into your existing ACD & WFM systems, allowing you to act on billions of data points.

The result for you is increased productivity and a proven investment return in the first six months, with typically a 2x payback in the first year and a 3-5x return in subsequent years.

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See how our automation solutions can help your contact center.

Guaranteed Savings. Guaranteed Results.

Savings without sacrifice.

You have a difficult job. Workforce management teams are always under intense pressure to meet the conflicting goals of reducing costs without impacting agent engagement or the customer experience.

Our automation works with you to help boost staff planning flexibility and expand in-call agent support. It’s customized technology to fit your contact center needs.

 
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Understand the potential return on your investment.

$9.4M

from improved training efficiency
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$7.7M

from increased agent productivity
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$5.3M

from increased voluntary time off
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$2.4M

from reduced employee attrition
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$1M

improved admin efficiency
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Get a Demo

See how our automation solutions can help your contact center.