“342% ROI over 3 years and recovery of investment in less than 6 months”
Learn more about Intradiem’s impact
Intelligent Automation Solutions for Workforce Management Teams
Elevate your workforce management team’s ability to protect service levels and drive efficiencies.
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AI technology that drives efficiency and engagement
Our powerful technology is an automated assistant for your contact center with rules triggered in real time by your actual business conditions. We’re technology agnostic and integrate into your existing ACD & WFM systems, allowing you to act on billions of data points.
The result for you is increased productivity and a proven investment return in the first six months, with typically a 2x payback in the first year and a 3-5x return in subsequent years.
Savings without sacrifice
You have a difficult job. Workforce management teams are always under intense pressure to meet the conflicting goals of reducing costs without impacting agent engagement or the customer experience.
Our automation works with you to help boost staff planning flexibility and expand in-call agent support. It’s customized technology to fit your contact center needs.
“Intradiem makes it easier for us…”
“With Intradiem’s technology, we have delivered 20% more training sessions regularly than we had delivered prior to moving agents to a remote workforce. Keeping up with agent development and engagement is critical during these trying times. Intradiem makes it easier for us to manage agents while working from home.”
– Rohit Kohli, Head of Resource Planning, Centrica
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See how our automation solutions can help your contact center.