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Uncover, in real time, the untapped capacity in your contact center to:

  • Training Icon

    Deliver more training

  • Automation Icon

    Automate staffing adjustments

  • Streamline Call Handling Icon

    Streamline call handling

  • Improve Adherence

    Improve adherence

Trusted By:Trusted By:

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  • Contact Center Automation CVS Logo
  • Contact Center Automation Accor Logo
  • Contact Center Automation Farmers insurance Logo
  • Contact Center Automation Aetna Logo
  • Contact Center Automation MetLife Logo
  • Contact Center Automation CVS Logo
  • Contact Center Automation Accor Logo
  • Contact Center Automation Farmers insurance Logo
  • Contact Center Automation Aetna Logo
  • Contact Center Automation MetLife Logo
  • Contact Center Automation CVS Logo
  • Contact Center Automation Accor Logo
  • Contact Center Automation Farmers insurance Logo
  • Contact Center Automation Aetna Logo
  • Contact Center Automation MetLife Logo
contact center automation dashboard
  • $9.4M Saved

    From Improved Training efficiency

  • $1M Saved

    Improved Admin Efficiency

  • $7.7M Saved

    From Increased Agent Productivity

Unlock the value of your data

Our Contact Center automation platform integrates easily with your contact center’s ACD and WFM systems, synchronizing their inputs and offering real-time, proactive support to frontline agents.

New Contact Center Automation Solution

Burnout and Attrition Indicator

An innovative solution that predicts agent burnout weeks in advance and suggests proactive measures to prevent attrition.

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Forrester Report PDF Preview

“342% ROI over 3 years and recovery of investment in less than 6 months”

Learn more about Intradiem’s impact

What our customers are saying

“Remedial actions can be executed directly through the Intradiem platform, which minimizes supervisor workload and removes the danger of a negative feedback loop.”

Alexander MichaelVice President at Frost & Sullivan

“Intradiem has been and will continue to be mission-critical technology for managing our contact centers – for the brick and mortar and virtual environments. The ability to monitor and act in real-time is a game-changer for improving operational efficiency and employee engagement.”

VP, ForecastingWFM Analytics

“One of the beautiful things about this tool is you plug it into your existing environment. It’s a relatively light lift from an IT and administration perspective, but the value is significant.”

Head of Customer ExperienceMedia and Communications Customer

“Intradiem increases the available work time or the yield realized from the resources that we have. It’s about a 5% gain in what I call ‘workforce effectiveness.’ In the call-center world, that’s massive.”

Head of CXMedia and Communications Customer

“We have a very, very high employee engagement score. Despite the role being more complex than most other sorts of contact center customer service roles. And so, the things that we’ve done to simplify, or to make it easier for agents, Intradiem being one of those, have a lot of resonance.”

Head of Customer ExperienceMedia and Communications Customer

“You can’t overstate the value of transitioning from transactional button pushing to be more analytical and thinking and interacting with people. It’s much more satisfying at the end of the day when you solved problems, rather than just pushed a bunch of buttons.”

Senior Director, Business PlanningEducation Technology Customer

“Increased reliance on automation in the contact center is not an option; it’s a strategic imperative. Customer service delivery is evolving rapidly to satisfy new market demands, and automation is driving that evolution.”

VP, Contact Center

“With Intradiem’s technology, we have delivered 20% more training sessions regularly than we had delivered prior to moving agents to a remote workforce. Keeping up with agent development and engagement is critical during these trying times. Intradiem makes it easier for us to manage agents while working from home.”

Rohit KohliHead of Resource Planning, Centrica

“Remedial actions can be executed directly through the Intradiem platform, which minimizes supervisor workload and removes the danger of a negative feedback loop.”

“Intradiem has been and will continue to be mission-critical technology for managing our contact centers – for the brick and mortar and virtual environments. The ability to monitor and act in real-time is a game-changer for improving operational efficiency and employee engagement.”

“One of the beautiful things about this tool is you plug it into your existing environment. It’s a relatively light lift from an IT and administration perspective, but the value is significant.”

“Intradiem increases the available work time or the yield realized from the resources that we have. It’s about a 5% gain in what I call ‘workforce effectiveness.’ In the call-center world, that’s massive.”

“We have a very, very high employee engagement score. Despite the role being more complex than most other sorts of contact center customer service roles. And so, the things that we’ve done to simplify, or to make it easier for agents, Intradiem being one of those, have a lot of resonance.”

“You can’t overstate the value of transitioning from transactional button pushing to be more analytical and thinking and interacting with people. It’s much more satisfying at the end of the day when you solved problems, rather than just pushed a bunch of buttons.”

“Increased reliance on automation in the contact center is not an option; it’s a strategic imperative. Customer service delivery is evolving rapidly to satisfy new market demands, and automation is driving that evolution.”

“With Intradiem’s technology, we have delivered 20% more training sessions regularly than we had delivered prior to moving agents to a remote workforce. Keeping up with agent development and engagement is critical during these trying times. Intradiem makes it easier for us to manage agents while working from home.”

Read more customer stories
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People First

We believe that real people – human beings – will always be an important part of customer service. Technology and AI will make that interaction easier, better, and more efficient – but ultimately human beings want to talk, interact, and connect with other human beings – especially when solving problems.

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Learn how contact center automation solutions can improve your teams’ performance.

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