“Intradiem’s system has revolutionized how we plan our resources, how we reward and how we communicate with our agents. Our relationship with Intradiem feels like a partnership where we work together for success rather than just buying a SAAS solution and being left to our own devices.”
ManagerWFM
“I absolutely appreciate the ongoing desire from the Product Team to listen to any and all feedback regarding enhancement requests and product improvements. Additionally, the transparency shared back with us about how easy/difficult requests are to accommodate – and why – reinforces the care and respect Intradiem has for their customers.”
Sr. ManagerOperations
“Our colleagues and leaders love the solution. The Intradiem team is always very responsive and a pleasure to work with.”
DirectorWFM
“One of the beautiful things about this tool is you plug it into your existing environment. It’s a relatively light lift from an IT and administration perspective, but the value is significant.”
Head of Customer ExperienceMedia and Communications Customer
“We value the comprehensive features it offers and how we’ve integrated it into our current business model. It has positively impacted our organization in several ways. By automating routine tasks and optimizing agent activities, we’ve seen a significant boost in productivity. Additionally, Intradiem has enhanced our training and development efforts, enabling more frequent and effective training sessions for our remote staff.”
ManagerWFM
“Intradiem has been and will continue to be mission-critical technology for managing our contact centers—for the brick and mortar and virtual environments. The ability to monitor and act in real-time is a game-changer for improving operational efficiency and employee engagement.”
VP, ForecastingWFM Analytics
“Intradiem increases the available work time or the yield realized from the resources that we have. It’s about a 5% gain in what I call ‘workforce effectiveness.’ In the call-center world, that’s massive.”
Head of CXMedia and Communications Customer
“We have a very, very high employee engagement score. Despite the role being more complex than most other sorts of contact center customer service roles. And so, the things that we’ve done to simplify, or to make it easier for agents, Intradiem being one of those, have a lot of resonance.”
Head of Customer ExperienceMedia and Communications Customer
“You can’t overstate the value of transitioning from transactional button pushing to be more analytical and thinking and interacting with people. It’s much more satisfying at the end of the day when you solved problems, rather than just pushed a bunch of buttons.”
Senior Director, Business PlanningEducation Technology Customer
“Increased reliance on automation in the contact center is not an option; it’s a strategic imperative. Customer service delivery is evolving rapidly to satisfy new market demands, and automation is driving that evolution.”
VP, Contact Center
“With Intradiem’s technology, we have delivered 20% more training sessions regularly than we had delivered prior to moving agents to a remote workforce. Keeping up with agent development and engagement is critical during these trying times. Intradiem makes it easier for us to manage agents while working from home.”
Rohit KohliHead of Resource Planning, Centrica
