Automation finds time for agents to complete coaching and development sessions.
Eliminate manual work and keep labor costs in check.
Save WFM manager time, keep agents on schedule, and reduce manual entry.
Monitor agent-state data and alert agents when pre-set thresholds are exceeded.
How does automation help you prioritize people
and maximize productivity?
Check out this video to find out.
Our AI-powered technology platform integrates easily with your contact center’s ACD and WFM systems, synchronizing their inputs and offering real-time, proactive support to frontline agents.
Savings You Can Count (On)
We have realized millions of dollars in savings by not only taking advantage of offline time but being able to notify agents when certain performance metrics are out of line such as extended ACW, allowing them to spend more time focusing on productive work.
– Scott D.
Workforce Ops Manager
A signature and a handshake is not the end of the transaction—it’s the beginning. At Intradiem, we view our customers as long-term partners and we’re committed to delivering solutions that ensure their ongoing success. Because we only succeed when our customers succeed.