New Solution Predicts and Prevents Call Centre Burnout:

Learn how Intradiem’s solution detects call centre burnout early, helping leaders support agents and improve customer service.

Video Transcript

Your contact centre agents represent your brand every day. It’s a tough job with back to back calls, frustrated customers, and other sources of stress.

Agents need strong support to stay engaged and effective because when they burn out, your customers and your brand pay the price.

But how can you know when agents feel burned out or which ones are quiet quitting?

Intradiem has the answer.

Our revolutionary new Agent Burnout Indicator identifies the warning signs hidden in the data of your contact center systems before burnout becomes a problem.

Warning signs like too much time on hold or in after call work and other subtle but real indicators of disengagement.

Supervisors don’t have the bandwidth to connect all the dots buried in the data, but Intradiem’s patented and award winning machine learning solution connects those dots to give you a picture of what’s really happening with your agents, providing a constantly updated snapshot of each agent’s burnout risk and ranking them from low to critical.

Supervisors can access this information in an intuitive dashboard and use it to direct precious support resources where they’re needed most.

The solution generates automated recommendations for specific actions to re-engage agents, such as additional training, wellness breaks, or one-on-one talks with a supervisor that will help you preserve the well-being of your agents and the effectiveness of your customer service offering.

The best way to solve a problem is to prevent it from happening. Learn how the solution proven to dramatically reduce attrition can help your agents.

Intradiem, technology created by humans, for humans.