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Events and Webinars

Global gatherings for contact center leaders

Featured Webinar

Intradiem & SWPP | Empowering Supervisors:
A New Lens for Workforce Engagement

In this webinar, hear how Intradiem’s Agent Burnout Indicator enables supervisors to move beyond guesswork and blanket approaches to implement data-driven strategies that protect agent well-being, boost engagement, and drive performance.

What You’ll Learn:

  • How to identify at-risk agents and take timely, personalized, automated actions
  • The impact of personalized coaching and data-backed engagement strategies
  • Why transparency, explainability, and proven reliability sets our solution apart
Watch here

Upcoming Events

  • SWPP Annual Conference

    April 22, 2025

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  • The Forum: 2025 Spring Customer Strategy & Planning

    April 29, 2025

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  • Intradiem & SWPP Webinar: Why Real-Time Automation is the Missing Link to Effective AI

    May 8, 2025

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  • The Forum: 2025 Summer Best Practice Showcase

    June 12, 2025

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  • The Forum: 2025 Autumn: #RaisingStandards

    November 5, 2025

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  • No upcoming events. Check back later.

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