Unlock Real-Time Efficiency:
Free PDP Analysis for Your Contact Center
Transform Your Staffing Strategy with Data-Driven Insights to Boost Service Levels and Optimize Costs.
As shared in our recent webinar:
In our webinar, Harnessing Intraday Performance Analysis for Real-Time Workforce Optimization, Jim Simmons and Ted Lango shared how workforce management teams can use Python and data notebooks to analyze prior-day performance (PDP) data, exposing the hidden costs of rigid staffing models. By adopting adaptive solutions like Erlang-O, contact centers can optimize staffing in real time, balancing service levels, cost efficiency, and agent development.
Key Takeaways:
- Identify the limitations of legacy staffing methods through PDP analysis.
- Learn how real-time automation enhances workforce planning.
- Discover when to implement adaptive approaches like Erlang-O.
Request Your Free PDP Analysis Now and start making smarter staffing decisions that elevate both service levels and cost efficiency.
The data is already in your hands. It’s time to unlock its full potential. Let us show you how simple analytics can transform your workforce strategy into a lean, responsive, and customer-focused operation.
Get Your Free PDP Analysis
Submit the form to request a complimentary analysis using your actual center data.
Provided by WFM Labs.