Author Archives: Intradiem

Intradiem is the leader in real-time automation solutions for multi-channel contact centers. Intradiem’s customers achieve an invincible customer experience with a real-time workforce by automating manual processes. Real-time Frontline provides business leaders with tips, tricks and techniques to improve productivity and increase revenue within their customer service operations. Our industry experts share their knowledge based on their experiences and what they have observed in hundreds of customer service environments around the globe.

How to Increase Customer Engagement Using Agent Call Scripts
By Intradiem | June 20, 2013
What Makes a Superior Service Organization?
By Intradiem | February 7, 2013
Balancing Staff Optimization and Agent Scheduling Preferences
By Intradiem | October 25, 2012
The Workforce Management Overstaffing Problem
By Intradiem | May 29, 2012
What’s Your VIBE? Do You Have a Voice and Tone in Customer Interactions that Guide How You Connect with Customers? Part 2
By Intradiem | November 10, 2011
Voice and Tone in Customer Interactions
By Intradiem | November 9, 2011